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Claims Administrator

2 months ago

Edmonton, Canada Greater Edmonton Taxi Service Full time

We are hiring for an experienced Claims Administrator to join our team Apply Now

Claims Administrator – Maternity Leave Coverage

About Us

Greater Edmonton Taxi Services provides a supportive and progressive work environment for our employees that will not only challenge but encourage new ideas and solutions. We focus on collaborative efforts and always take the time to listen and learn from our team members.

About You

You have great customer service experience with a keen eye for detail. You will be an integral part of the Claims Department and will interact with all levels of the organization to expedite claim resolution, including completion of claims reviews to validate accuracy and validity of reports.

Direct Report

Reporting to the H&S/Claims Manager, the Claims Administrator is responsible for completing investigations/documentations within a tight deadline. Investigation of drivers and customers must always be conducted with confidentiality.

Key Responsibilities and Duties

  • Investigate, adjust, and process claims, and payments as assigned.
  • Processing claims includes taking photos of all vehicles involved in the incident, booking vehicles for repairs, completing body shop files, processing accident payments, etc.
  • Interview drivers regarding the incident.
  • Develop effective working relationships with external clients, management, and all levels of the organization to ensure customer needs are met.
  • Communicate with other departments on the status of equipment and credits from incidents.
  • Complete reviews of drivers’ driving history.
  • Respond to drivers’ questions and requests for experience letters.
  • Respond to lawyers’ and insurance company’s requests.
  • Booking of body shop work and parts shop.
  • Review and maintain DCPD reports.
  • Document and follow division policies and procedures, and actively seek enhancements and make recommendations for new processes to improve efficiencies.
  • Provide administrative support within the department and to the Safety Advisor/Claims Supervisor.
  • Participate in the education, training, and meetings with fleet drivers.
  • And other duties as assigned.

Required Skills & Competencies

  • Attention to detail with the ability to analyze and understand complex claim-related documents and activities.
  • Excellent organizational skills and the ability to manage multiple projects and meet tight deadlines.
  • A team player who is focused on providing exceptional service and a customer-focused attitude with the ability to take direction, work independently, and work well with others.
  • Must be able to prioritize and multitask, including being able to remain flexible in continually changing and fast-paced situations.
  • Ability to work with time constraints in a complex environment.
  • Possess advanced problem-solving skills with the ability to proactively manage issues.
  • Proficient in Word, Excel, and PowerPoint.

Qualifications

  • Previous experience in reviewing/administering claims is an asset.
  • Post-secondary education or equivalent with a background in insurance experience preferred.

Working Conditions/Hours

The candidate will be required to walk around vehicles outside in any weather and inside the garage. The candidate will also be called to the garage to review repairs. Monday to Friday, 8am – 4:30pm.

Job Type: Full-time

Benefits:

  • Dental care
  • Extended health care
  • Vision care

Schedule:

  • 8 hour shift
  • Day shift

Application question(s):

  • Describe your direct experience with vehicle claims and insurance.
  • Please state your wage range expectation.

Experience:

  • Processing vehicle claims and insurance: 2 years (preferred)

Licence/Certification:

  • Class 5 (non GDL) (preferred)

Work Location: In person

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