Director Claims Management

3 months ago

Edmonton, Canada Government of Alberta Full time

**Job Information**

Job Requisition ID: 64132
Ministry: Treasury Board & Finance
Location: EDMONTON
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Ongoing
Scope: Open Competition
Closing Date: November 12, 2024
Classification: Senior Manager 2

**Salary**: $4,274.26 to $5,427.68 bi-weekly ($111,558 - $141,662 /year)

**Treasury Board and Finance, Edmonton - **Responsible for budget planning, financial management and economic analysis, as well as the administration of tax and revenue programs.

**Treasury Board and Finance -** Risk Management and Insurance (RMI). In the Treasury and Risk Management Division, RMI administers a program to minimize the cost of accidental loss or damage arising from property, automobile, liability and other risks faced by the Province.. Under this program, RMI provides services to client ministries and provincial agencies (Participants of the Alberta Risk Management Fund (the Fund) determined by the Financial Administration Act (FAA) and FAA regulations) to help them identify, assess and control preventable losses. RMI is comprised of two branches:the Risk Management Operations Branch and the Claims Management Branch.

The Claims Management Branch is responsible for investigating and resolving losses covered by the RMI program. Claims examiners work with Alberta Justice and outside counsel to resolve claims in litigation. Examiners and adjusters work with participants to assist them in recovery of funds for loss or damage to government property. The results are fair, consistent and cost efficient claims settlements and effective resolution of claims involving unique, sensitive, and confidential situations through in-house claims expertise and specialized knowledge of government operations. Claims are financed through the Fund and, where appropriate, purchased excess commercial insurance.

For further information about Treasury Board and Finance, see our website at

**Role Responsibilities**:
As the Claims Management Director within the Risk Management and Insurance (RMI) division, you will play a pivotal role in ensuring the financial security and operational efficiency of the Government of Alberta’s Risk Management Fund (the Fund). This position offers the chance to participate in high-impact initiatives, manage complex claims, and shape the strategic direction of claims handling for the Province.

Reporting to the Executive Director of RMI, the Claims Management Director is accountable for the management, administration and adjudication of all losses covered under the Fund, in accordance with provincial legislation, including the Financial Administration Act (FAA).. You will ensure that the needs of participants are met and third party claimants are dealt with fairly and efficiently. In this leadership role, you will pursue recoveries against insurance policies, manage complex claims, provide critical data for the actuarial assesments of the Fund, and safeguard the financial stability of the Fund through effective loss reserve management.

As a key member of the division’s management team, you will participate in setting and communicating the strategic direction of the division and ensuring targets are met. You will also help shape strategic goals, provide regular reports on claims development, and ensure collaboration across multiple stakeholders, both internally and externally. You will assign claims to claims staff, approve payments and provide input to the Executive Director for budget purposes. This position offers a mix of strategic leadership, team management, and technical expertise, allowing you to directly impact the Government of Alberta’s risk management landscape.

**Role Responsibilities Continued**:

- Roles and Responsibilities:
In this multifaceted leadership role, your key responsibilities will include:

- Claims Management: Develop best practices for the management of claims under the Alberta Risk Management Fund (the Fund), ensuring compliance with provincial legislation. Conduct audits, monitor claims expenses, and manage sensitive claims.
- Loss Reserve Management: Ensure claims reserving protocols are followed and updated, reviewing reserves regularly and staying informed of legal trends and outcomes that impact financial forecasting.
- Participant Support: Communicate with participants, providing timely advice and support on claims and claims management. Ensure fair handling of all claims files and offer recommendations to reduce future losses.
- Collaboration with Stakeholders: Work closely with Alberta Justice and appointed outside legal counsel, insurers, brokers, and other internal and external stakeholders to ensure legal strategies are aligned and to improve claims outcomes. Participate in

business planning and identify process improvements.
- Team Leadership: Supervise, mentor, and coach a team of claims managers (three Senior Claims Examiiners) and adjusters, ensuring they have the necessary trainin

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