Director, Client Services

2 months ago

Golden Horseshoe, Canada The Pod Group Full time
PASSIONATE ● CLIENT-CENTRED ● ANALYTIC ● EMPOWERING ● STRATEGIC

OVERVIEW

A leading non-profit, multi-service organization providing family and community support services for the people of Peel. Peel has a highly diverse and rapidly growing population of more than one million people and includes Mississauga, Brampton and Caledon. Our client believes in transforming lives and works to strengthen individuals and families through their services from counselling, developmental, employment, education and support for victims of violence and abuse.

EDI-B VALUES

The success of an organization stems from a team that is aligned with its mission and vision, where decisions are made in the best interests of the clients they serve and the marginalized and vulnerable populations across our communities. Through this effort, all team members embrace their roles in the organization with respect and dignity for all stakeholders. Through these partnerships, everyone is focused on ensuring a commitment and responsibility toward anti-racism, anti-oppression, equity, diversity, inclusivity, and belonging.

MISSION

The Director, Client Services will play a key role in overseeing and managing the various programs and services offered by the organization. The successful candidate will be responsible for the strategic planning, development, implementation, and evaluation of these programs, ensuring that they align with the organization's mission and goals. The Director, Client Services will play a crucial role in driving the success of the organization by effectively managing and enhancing its programs to meet the needs of the community it serves.

PRIORITIES

  • Provide leadership, guidance, and support to program staff, fostering a positive work environment and promoting professional development. Supervise Program Managers, conduct performance evaluations, and identify training needs.
  • Responsible for identifying the needs of the community and designing programs to address those needs, including conducting research, collaborating with stakeholders, and developing innovative and effective program models.
  • Oversee the day-to-day operations of the programs, including budgeting, resource allocation, and staffing, ensuring that programs are properly staffed with qualified individuals and that resources are allocated efficiently to achieve program goals.
  • Work with the team to develop and implement the organization's strategic plan, involving setting program objectives, defining strategies to achieve those objectives, and monitoring progress toward goals.
  • Build and maintain partnerships with other organizations, government agencies, and community stakeholders to enhance program effectiveness and leverage resources.
  • Develop and implement systems to monitor and evaluate program outcomes and impact, including collecting and analyzing data, conducting program evaluations, and using feedback to improve program quality and effectiveness.
  • Ensure that programs operate in compliance with relevant laws, regulations, and funding requirements. Responsible for preparing and submitting reports to funders and government agencies.
  • Represent the organization in external meetings, conferences, and events, advocating for the needs of the population served by the organization. Raise awareness about the organization's programs and accomplishments.
  • Other duties as assigned.

TALENTS & EXPERTISE

  • Strong leadership skills to oversee and manage a team of professionals.
  • A solid understanding of social service programs, policies, and regulations.
  • A Master’s degree in a relevant field such as social work, psychology, public administration, or a related discipline, including membership in good standing in a relevant professional association are considered an asset.
  • Ten years of progressively responsible managerial roles in service development and delivery.
  • The ability to develop and implement client-centred strategies and services. Ability to prioritize clients’ needs and well-being, ensuring services are delivered effectively and efficiently.
  • Excellent communication skills to build effective collaboration with clients, staff, and external stakeholders.
  • The ability to develop and implement strategic plans, set goals, and make informed decisions, including strong analytical skills to assess client needs, evaluate program effectiveness, and identify areas for improvement.
  • A solid understanding of budgeting, financial management, and resource allocation. Develop, manage budgets, monitor expenses, and seek funding opportunities to support the organization's client services.
  • Skills to advocate for clients and the organization's mission in various settings, such as community meetings, government agencies, or fundraising events. Building and maintaining relationships with stakeholders, including community organizations and funders.
  • Demonstrate cultural competence and understanding of diversity, inclusivity, and equity issues. This includes respecting and valuing different cultural backgrounds, beliefs, and identities to ensure equitable access to services for all clients.
  • The ability to develop and implement program evaluation processes, collect and analyze data, and make evidence-based improvements. Striving for continuous quality improvement to ensure that services meet established standards and regulations.
#J-18808-Ljbffr

  • Senior Director of Quality and Client Services

    1 month ago

    Golden Horseshoe, Canada DS CPA Professional Corporation Full time

    Lead a Team of Professionals in North YorkDedicated to delivering quality service across a wide range of offerings, DS CPA Professional Corporation is seeking an exceptional individual to lead our North York office. As Senior Director of Quality and Client Services, you will be integral to ensuring the office maintains its reputation for quality and...

  • Strategic Client Services Director

    1 month ago

    Golden Horseshoe, Canada The Pod Group Full time

    About The Pod GroupWe are a leading non-profit organization dedicated to transforming lives and strengthening individuals and families through our services.Our mission is to provide family and community support services that promote social well-being and empower marginalized populations. We work towards creating a society where everyone has equal access to...

  • Client Services Director

    4 weeks ago

    Golden Horseshoe, Canada The Pod Group Full time

    At The Pod Group, we are seeking a highly skilled Client Services Director to play a key role in overseeing and managing our various programs and services. This strategic leadership role will be responsible for driving the success of our organization by effectively managing and enhancing our programs to meet the needs of the community we serve.About the...

  • Program Director, Service Development

    4 weeks ago

    Golden Horseshoe, Canada The Pod Group Full time

    Lead Strategic Program GrowthWe are seeking a seasoned Program Director to lead our service development efforts. In this key role, you will oversee and manage various programs and services, driving strategic planning, implementation, and evaluation.The ideal candidate will possess strong leadership skills, with the ability to develop and implement...

  • Strategic Operations Director

    4 weeks ago

    Golden Horseshoe, Canada Catholic Community Services Of York Region Full time

    Catholic Community Services Of York Region is seeking an experienced Strategic Operations Director to join our team. This full-time position comes with a competitive salary of $120,000 - $150,000 per year, depending on experience.Job Description:The Strategic Operations Director will play a key role in overseeing and managing support functions within the...

  • Clinical Services Director

    24 hours ago

    Golden Horseshoe, Canada YouthLink Full time

    Job SummaryWe are seeking a highly experienced and visionary Clinical Services Director to lead our team at YouthLink. As a key member of our leadership team, you will oversee the delivery of outpatient mental health services for children and youth (ages 0–24) and their families.About UsYouthLink is a service delivery organization dedicated to providing...

  • Strategic Sales Director for Trade, Broadcasting and Other Services

    1 week ago

    Golden Horseshoe, Canada Bitsurge Full time

    Job Title: Strategic Sales Director for Trade, Broadcasting and Other ServicesAbout Us: Bitsurge Inc. is a leading organization in the trade, broadcasting, and other services industry.Salary: $65.00 per hour, with a total of 30 hours worked per week.Job Overview: We are seeking a highly skilled and experienced General Manager, Sales to join our team. As a...

  • Strategic Director of Global Trade Solutions

    2 weeks ago

    Golden Horseshoe, Canada Scotiabank Full time

    Company Overview">Scotiabank is a leading bank in the Americas, committed to helping our customers achieve success through various advice, products, and services.We value the unique skills and experiences each individual brings to the Bank, striving to create an inclusive and accessible environment for everyone.Job Summary">The Associate Director, Commercial...

  • Strategic Finance Director

    2 months ago

    Golden Horseshoe, Canada The Pod Group Full time

    Job OverviewWe are seeking a highly skilled Strategic Finance Director to join our team at The Pod Group.This is a key leadership role that will empower and lead the finance and IT team of the organization.Key ResponsibilitiesProvide leadership to the Finance and IT team.Coordinate all activities within the Finance Department, including accounts payable,...

  • Clinical Director

    1 month ago

    Golden Horseshoe, Canada CharityVillage Full time

    CharityVillage is a leading charity organization that provides a supportive environment for women with substance use, mental health, and gambling concerns. Our mission is to address the diverse needs of women in our society, recognizing the complexities of their experiences.About the RoleWe are seeking an experienced Clinical Director to lead our Mental...

  • Business Development Director

    4 weeks ago

    Golden Horseshoe, Canada ClaimsPro LP Full time

    Job SummaryWe are seeking a highly motivated and experienced Business Development Director to join our team at ClaimsPro LP. The successful candidate will be responsible for implementing engineering & environmental sales initiatives to support growth and new profitable products.About the RoleProvide marketing materials to clients & prospective clients to...

  • Associate Director, Commercial Banking

    2 weeks ago

    Golden Horseshoe, Canada Scotiabank Full time

    Associate Director, Trade & Working Capital Solutions, Global Transaction BankingRequisition ID: 213429Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Global Transaction BankingGlobal Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and...

  • Director, Product Enablement

    11 hours ago

    Golden Horseshoe, Canada ADP Full time

    ADP is hiring a Director, Product EnablementAre you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? Do you want to continuously learn through ongoing training, development, and mentorship opportunities? Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a...

  • Strategic Manufacturing Director

    2 months ago

    Golden Horseshoe, Canada Great Connections Employment Services Full time

    About the RoleWe are seeking a highly skilled Corporate Director, Data Management to join our team at Great Connections Employment Services. As a key member of our organization, you will be responsible for leading the development and implementation of data management strategies that drive business growth and improvement.Key ResponsibilitiesStrategic...

  • Data Asset Management Director

    3 months ago

    Golden Horseshoe, Canada CharityVillage Full time

    p>Jean Tweed is a leading, community-based organization that provides a supportive environment for women with substance use, mental health, and gambling concerns. Recognizing the diversity of women’s experience in today’s society, our programs seek to address a range of issues in a woman’s life that may contribute to substance use and gambling...

  • Executive Director

    2 months ago

    Golden Horseshoe, Canada CharityVillage Full time

    p>Canvas Programs Full-Time, Parental Leave Coverage (18 months) Canvas’ Commitment to Diversity, Equity and Inclusion At Canvas we believe that it is vital to employ, engage, and empower people from a wide diversity of backgrounds, experiences, and perspectives. Without doing so, we would be unable to properly serve the communities we aim to reach, ensure...

  • Business Banking Relationship Director

    3 weeks ago

    Golden Horseshoe, Canada Webster Bank Full time

    Business Banking Relationship DirectorWe're seeking a seasoned professional to join our team as a Business Banking Relationship Director. As a key member of our organization, you'll be responsible for cultivating and growing a portfolio of business clients within our target segment.This role requires a strong network of business contacts, COIs, community...

  • Program Director for Youth Development

    2 weeks ago

    Golden Horseshoe, Canada Project Canoe Full time

    Project Canoe is a registered charity established in 1977 that offers outdoor programming to youth facing personal challenges and systemic barriers. Our mission is to create experiences rooted in the outdoors that foster life skills, social competencies, and resiliency in our youth.About the RoleWe are seeking an Executive Director to provide strong...

  • Associate Director, Asset Management

    4 weeks ago

    Golden Horseshoe, Canada Scotiabank Full time

    Associate Director, First Line Supervision CIB, Global Banking and Markets - TorontoRequisition ID: 212382Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Global Banking and Markets (GBM) is a leading Canadian Capital Markets and Investment Banking business with a growing platform in the US and Latin...

  • Technical Director of Biomedical Systems

    3 weeks ago

    Golden Horseshoe, Canada Scarborough Health Network Full time

    Job Title: Technical Director of Biomedical SystemsAt Scarborough Health Network (SHN), we are shaping the future of care in one of Canada's most vibrant and diverse communities.Estimated Salary: $120,000 - $180,000 per yearJob Description:The Technical Director of Biomedical Systems will oversee the lifecycle management and support of all medical equipment...