Strategic Client Services Director
2 weeks ago
We are a leading non-profit organization dedicated to transforming lives and strengthening individuals and families through our services.
Our mission is to provide family and community support services that promote social well-being and empower marginalized populations. We work towards creating a society where everyone has equal access to resources and opportunities.
The RoleWe are seeking an experienced Strategic Client Services Director to oversee and manage our various programs and services. As a key member of our team, you will play a crucial role in driving the success of our organization by effectively managing and enhancing our programs to meet the needs of our community.
Key Responsibilities:- Identify community needs and design programs to address those needs, including conducting research, collaborating with stakeholders, and developing innovative program models.
- Work with our team to develop and implement our strategic plan, setting program objectives, defining strategies, and monitoring progress towards goals.
- Build and maintain partnerships with other organizations, government agencies, and community stakeholders to enhance program effectiveness and leverage resources.
- Develop and implement systems to monitor and evaluate program outcomes and impact, collecting and analyzing data, and using feedback to improve program quality and effectiveness.
- Strong leadership skills to oversee and manage a team of professionals.
- A solid understanding of social service programs, policies, and regulations.
- A Master's degree in a relevant field such as social work, psychology, public administration, or a related discipline, including membership in good standing in a relevant professional association (considered an asset).
- The ability to develop and implement client-centred strategies and services.
- A solid understanding of budgeting, financial management, and resource allocation. Develop, manage budgets, monitor expenses, and seek funding opportunities to support our client services.
- Skills to advocate for clients and our mission in various settings, building and maintaining relationships with stakeholders, including community organizations and funders.
- Demonstrate cultural competence and understanding of diversity, inclusivity, and equity issues, respecting and valuing different cultural backgrounds, beliefs, and identities to ensure equitable access to services for all clients.
- The ability to develop and implement program evaluation processes, collect and analyze data, and make evidence-based improvements, striving for continuous quality improvement to ensure that our services meet established standards and regulations.
$85,000 - $110,000 per annum, depending on experience.
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