Strategic Client Services Director

2 weeks ago


Golden Horseshoe, Canada The Pod Group Full time
About The Pod Group

We are a leading non-profit organization dedicated to transforming lives and strengthening individuals and families through our services.

Our mission is to provide family and community support services that promote social well-being and empower marginalized populations. We work towards creating a society where everyone has equal access to resources and opportunities.

The Role

We are seeking an experienced Strategic Client Services Director to oversee and manage our various programs and services. As a key member of our team, you will play a crucial role in driving the success of our organization by effectively managing and enhancing our programs to meet the needs of our community.

Key Responsibilities:
  • Identify community needs and design programs to address those needs, including conducting research, collaborating with stakeholders, and developing innovative program models.
  • Work with our team to develop and implement our strategic plan, setting program objectives, defining strategies, and monitoring progress towards goals.
  • Build and maintain partnerships with other organizations, government agencies, and community stakeholders to enhance program effectiveness and leverage resources.
  • Develop and implement systems to monitor and evaluate program outcomes and impact, collecting and analyzing data, and using feedback to improve program quality and effectiveness.
Requirements:
  • Strong leadership skills to oversee and manage a team of professionals.
  • A solid understanding of social service programs, policies, and regulations.
  • A Master's degree in a relevant field such as social work, psychology, public administration, or a related discipline, including membership in good standing in a relevant professional association (considered an asset).
  • The ability to develop and implement client-centred strategies and services.
  • A solid understanding of budgeting, financial management, and resource allocation. Develop, manage budgets, monitor expenses, and seek funding opportunities to support our client services.
  • Skills to advocate for clients and our mission in various settings, building and maintaining relationships with stakeholders, including community organizations and funders.
  • Demonstrate cultural competence and understanding of diversity, inclusivity, and equity issues, respecting and valuing different cultural backgrounds, beliefs, and identities to ensure equitable access to services for all clients.
  • The ability to develop and implement program evaluation processes, collect and analyze data, and make evidence-based improvements, striving for continuous quality improvement to ensure that our services meet established standards and regulations.
Salary Range:

$85,000 - $110,000 per annum, depending on experience.



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