Client Services Director

21 hours ago

Golden Horseshoe, Canada The Pod Group Full time

At The Pod Group, we are seeking a highly skilled Client Services Director to play a key role in overseeing and managing our various programs and services. This strategic leadership role will be responsible for driving the success of our organization by effectively managing and enhancing our programs to meet the needs of the community we serve.

About the Role

The successful candidate will have strong leadership skills to oversee and manage a team of professionals. A solid understanding of social service programs, policies, and regulations is essential. A Master's degree in a relevant field such as social work, psychology, public administration, or a related discipline, including membership in good standing in a relevant professional association, is considered an asset.

Main Responsibilities:
  • Identify the needs of the community and design programs to address those needs, including conducting research, collaborating with stakeholders, and developing innovative and effective program models.
  • Work with the team to develop and implement our strategic plan, involving setting program objectives, defining strategies to achieve those objectives, and monitoring progress toward goals.
  • Build and maintain partnerships with other organizations, government agencies, and community stakeholders to enhance program effectiveness and leverage resources.
  • Develop and implement systems to monitor and evaluate program outcomes and impact, including collecting and analyzing data, conducting program evaluations, and using feedback to improve program quality and effectiveness.
Requirements:
  • A minimum salary of $90,000 per year, commensurate with experience.
  • A Master's degree in a relevant field, plus 5 years of experience in social service management or a related field.
  • Strong leadership skills and the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills.
  • The ability to work independently and as part of a team.

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