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Administrator, Parts Credit
1 week ago
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As the leading manufacturer of business aircraft, Bombardier is renowned for designing, manufacturing, and servicing world-class aircraft that elevate the client experience.
Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity and authenticity. Prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms.
With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following:
- Insurance plans
- Dental, medical, life insurance, disability, and more
- Retirement savings plan
- Employee Assistance Program
- Research, collect, and/or review customer information and supporting documentation to determine appropriate billing and/or crediting of accounts for Spare Parts per designated program guidelines (i.e. Smart Parts, Rotable Exchange, Warranty, Dead-on-Arrival (DOA), return unused (RTU), and rental)
- Process required notification documentation to alert Materials Logistics of the return of Spare Parts (Core Rotable / DOA / RTU) requiring repair and/or re-certification
- Create, revise, review, and monitor customer material return authorizations (MRA) in support of the processing of credit/ debit to customer accounts and to facilitate the return of Core Rotable parts
- Field incoming customer calls and/or follow-up on customer inquiries to resolve issues related to billings, credits, Core Rotable returns and any related correspondence. Including, but not limited to: Billing errors, late core fees, re-stock/re-cert fees, and non-return of core billings
- Follow-up with customer base to obtain past due core parts status, obtain return shipping and serial number information to monitor return, and/or advise customer of additional billings related to late or non-return of core fees
- Initiate customer billings for non-returned core rotable parts and facilitate credit of applicable Program(s) as necessary.
- You typically have a minimum 2-7 years of experience in a similar core and credit management role
- You typically have a minimum 2 years of experience in Customer Service activities
- You have customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations
- You have proficiency with computer software (i.e. Microsoft Word, Microsoft Excel, Microsoft Access) phone, fax, E-mail and web-base applications
- You have a Bachelor’s Degree or equivalent experience
- You have previous experience in aircraft industry customer service
- You are bi-lingual (English and French)
- You have previous SAP experience.
Please note: You don’t need all the skills, knowledge, and experience listed for this position We’re not looking for the perfect candidate, we’re looking for great talent and resourcefulness.
Now that you can see yourself in this role, apply and join the Bombardier family
Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.
Job Administrator, Parts Credit
Primary Location Administrative Centre (CA)
Organization Aerospace Canada
Shift
Employee Status Regular
Requisition 4371 Administrator, Parts Credit
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