Parts Credit Administrator

3 weeks ago


Dorval, Canada Bombardier Full time

**Parts Credit Administrator (Customer Core Repair Management)**
**-**
**MON20722**

**Description**

**BOMBARDIER**

Bombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit.

In your role, you will:

- Research, collect, and/or review customer information and supporting documentation to determine appropriate billing and/or crediting of accounts for Spare Parts per client’s program guidelines
- Process required notification documentation to alert Materials Logistics of the return of Spare Parts requiring repair and/or re-certification
- Create, revise, review, and monitor customer material return authorizations (MRA) in support of the processing of credit/ debit to customer accounts and to facilitate the return of Core Rotable parts
- Field incoming customer calls and/or follow-up on customer inquiries to resolve issues related to billings, credits, Core Rotable returns and any related correspondence. Including, but not limited to: Billing errors, late core fees, re-stock/re-cert fees, and non-return of core billings
- Follow-up with customer base to obtain past due core parts status, obtain return shipping and serial number information to monitor return, and/or advise customer of additional billings related to late or non-return of core fees
- Initiate customer billings for non-returned core rotable parts and facilitate credit of applicable Program(s) as necessary.

**Qualifications**
- You have a college or university degree in a related field
- You have a minimum 2-7 years of experience in a similar core and credit management role
- You have a minimum 2 years of experience in Customer Service activities, ideally in the aerospace industry
- You have customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations
- You are bi-lingual (English and Spanish or English and French)
- You have previous SAP experience
- Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age immigration status, disability or other applicable legally protected Characteristics to apply._

**Join us at**

**Your ideas move people**.

**Job** Logistics

**Primary Location** CA-QC-Montreal Dorval

**Organization** Aerospace

**Schedule** Full-time

**Employee Status** Regular

**Job Posting** 09.03.2023, 10:10:46 AM

**Unposting Date** Ongoing



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