Bilingual Credit and Collections Specialist

2 weeks ago

Dorval, Canada Caldic Full time

**Scope**:
The Bilingual Credit & Collections Specialist is responsible for all functions relating to the extension of credit and collections, while facilitating sales to all customers that represent prudent credit risks. This individual must continually review and manage outstanding invoices and follow up accordingly to ensure customers adhere to credit terms. Regular communication with Customer Care Associates is required for all orders that may be affected due to credit issues.

**Major Tasks and Duties**:

- Review daily shipments to ensure the appropriate customers are on hold or released according to their credit risk based on past due invoices and credit limit availability.
- Review and process customer requests for terms and credit as required by customers, sales representatives and management; order and utilize D&B report as required to review financial and credit score
- Request customer payment on outstanding invoices to ensure payments are received within established credit terms; receive postdated cheques from customer if appropriate
- Ensure established credit limits and terms are enforced.
- Review Daily Aging Overdue Report and contact customers with outstanding payments to be made
- Manage accounts receivable aging to achieve specified DSO targets
- Manage short payments and/or deductions on customer accounts.
- Update Customer Care and Shipping Dept. on sales orders that are being released or remaining on hold in order to advise customer
- Respond to customer inquiries on a variety of matters including account adjustments, establishing payment schedules, cheque information
- Review month end customer balances and recommend an appropriate allowance for doubtful accounts.
- File proof of claim in case of bankruptcy and deal with all collection agency issues.
- Provide recommended action plan to the Credit & Collections Supervisor on all accounts over 60 days past due.
- Assist with preparation of accounts receivable quarterly reporting to parent company.
- Respond to external trade reference requests and forward required details to requester.
- Complete all other duties as assigned by Credit & Collections Supervisor.
- Ensure compliance with all health and safety regulations, GMP’s and HACCP requirements

**Function**: Bilingual Credit and Collections Specialist**About you**:
**KNOWLEDGE/SKILLS AND EXPERIENCE**:

- Bilingual(French) ability is a requirement
- 5 years’ experience in credit and collections
- Strong communication and negotiation skills
- Ability to analyze D&B reports is an asset
- Interacts professionally and build rapport at all levels both internally and externally
- Exposure to food manufacturing and distribution an asset
- University Degree in Finance/Accounting considered an asset
- Ability to give strong attention to detail and accuracy of work
- Able to adapt well to change
- Strong knowledge of MS Office, including Excel, Access, and PowerPoint

**We offer**:
At Caldic we value our team spirit, built on strong relationships and open communication. You will be part of a community where you can always get support from experienced colleagues. At the same time we encourage an entrepreneurial mindset: you have the freedom to act and take initiative to bring your ideas to life. At Caldic we want to give everybody the opportunity to make a difference.

Every day hundreds of thousands of people around the world are in touch with a food, pharma, personal care or industrial product that has been handled with care by Caldic. At Caldic we are the linking pin, connecting people, products and solutions for a better world. But we go beyond connecting to ensure we deliver on our business partners' requirements for added-value

**About us**:

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