Technical Services Rep

3 weeks ago


Ottawa, Canada Encore Global Full time

Position Overview

The Technical Services Representative plays a key-role in the operations as he/she set up, operating and dismantling audio visual equipments.

Key Job Responsibilities

· Setting up, operating, and dismantling audio visual equipment at events as assigned.

· Servicing trade shows, hotel conventions, and staging events.

· Verify completed purchase orders and that all required equipments were prepared.

· Loading and unloading trucks; requires to lift heavy equipment.

· Climbing stairs and ladders

· Perform various control testings and troubleshoot equipments before the assigned event.

· Sitting for lengthy periods to operate equipment in meeting rooms (could be at least four hour stretches lasting all day)

· Walking during trade shows.

· Driving defensively – cube vans and panel vans

· Driving long distances (or as a passenger).

· Handling equipment with care.

· Complete reports on events as per company procedure

· Representing the Company in a professional manner

· As required, act as Lead TSR which consists of coordinating a team of TSR and freelancers and act as the on-site resources for the client and operations department.

· Perform other duties as assigned.

Job Qualifications

· High School diploma combined with a minimum of 2 years experience in a similar position or a post secondary diploma in a relevant domain

· 2-3+ years of customer service or hospitality experience is preferred.

· 2-3+ years of audio visual experience is required.

· Set up knowledge of the following equipment is required:

Ø Portable Sound Systems ( speakers, mixers and equalizers )

Ø Wireless Microphones

Ø Audio Cassette and CD Players

Ø LCD Data Projectors and Monitors

Ø Computer Interfaces and Switchers

Ø Betacam and VHS Players

Ø Large Projection Screens and Scaffold towers

Ø Industrial Video Cameras

Ø Video Lighting Equipment

Ø Simultaneous Translation Equipment

Ø Fastfold Screens

Ø Cameras

Ø Risers/Staging

· Strong Client Service and interpersonal skills

· Professional Appearance and behavior

· Able to work under pressure with tight delays

· Analytical and problem resolution skills

· Organizational Skills

· Valid driver’s license

Competencies (by Core Values)

· Ownership

· Hospitality

· Professionalism

· Responsiveness

· Safety Conscious

· Decision Quality

· Tech Savvy

· Communicates Effectively

· Drives Results

· Instills Trust

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  • Ottawa, Canada Encore Global Full time

    Position Overview The Technical Services Representative plays a key-role in the operations as he/she set up, operating and dismantling audio visual equipments. Key Job Responsibilities - Setting up, operating, and dismantling audio visual equipment at events as assigned. - Servicing trade shows, hotel conventions, and staging events. - Verify completed...


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