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Service Transformation Business Analyst
2 months ago
Insight Global is seeking 2 Business Analysts to support multiple provincial projects through service transformation. In this role, you will assist the organization with defining services that are provided to the business clients. There will be a focus on Service Desk, Desktop Support and Management, Account Admin, and Cases Admin. Defining those services, outlining expectations, measurements for success and implementing. Preparing communications, change management, etc.
Duties:
- Lead, facilitate and document plans and priorities, aligning to Department vision;
- Identify projects to achieve this vision;
- Facilitate stakeholder workshops and focus groups;
- Prepare and deliver presentations about initiatives or issues to executives and staff, steering committees, project groups and other stakeholders;
- Risk management and issues management;
- Develop and execute change management plans and communication plans;
- Develop business cases through a consultative approach with business sponsors and key stakeholders, identifying benefits and performance measure indicators;
- Document initiative/project backgrounds, descriptions, environmental analyses, financial modeling, alternatives, impacts, risks, cost-benefit analyses, recommendations, implementation strategies, and approval processes;
- Provide quality assurance services throughout to ensure completeness and consistency of documentation, which could include content review;
- Defining operational processes;
- Creating job descriptions;
- Service Design deliverables (definition, targets, measurement criteria, etc.).
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.
Required Skills & Experience:
- Bachelors degree in business, management, or a related discipline, as well as 5+ years of recent and relevant experience;
- Excellent verbal and written communication skills;
- Experience assisting clients to execute strategies with technology, process, organization design and IT operations, including full documentation (strong focus on documentation and streamlined processes).
Nice to Have Skills & Experience:
- Evaluating policies, programs, and initiatives using program development;
- Experience with Fresh Desk ticketing system.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
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