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Business Analyst

2 months ago

Edmonton, Canada Vantix Systems Inc Full time
Description

Our Client is seeking a Business Analyst to support an implementation of the IT Service Management platform – ServiceNow.

The successful candidate will be responsible for auditing user documentation from multiple repositories and repurpose into ServiceNow knowledgebase articles.

The accountabilities of this role include, but are not limited to:

  • Collaborate with stakeholders to understand business requirements and objectives related to the ServiceNow implementation.
  • Assist with the integration of ServiceNow within existing platforms and tools.
  • Work closely with the ServiceNow project teams to populate the ServiceNow knowledge base according to specific organizational needs.
  • Evaluate the available documentation and assess its present validity for inclusion in the ServiceNow knowledge base.
  • Contribute to the overall ServiceNow implementation, focusing on the knowledge aspect.

Location - Edmonton, Alberta (Hybrid)



Skills MS Office, SharePoint, Teams, ITIL, transformation, ServiceNow
Type Contract
Experience Required/Mandatory Skills
  • Proven experience as a Business Analyst or in a similar role.
  • Expertise in knowledge management and user documentation authoring and review.
  • Familiarity with the Microsoft platforms, particularly Office, SharePoint and Teams.
  • Strong organizational skills and diligence to ensure accurate and timely delivery of tasks.
  • Ability to understand and communicate key concepts.


Nice To Have Skills
  • 2-year post-secondary diploma or a 4-year post-secondary degree in IT or Computing Science related field.
  • 2 years experience working on project teams and/or large-scale IT transformation projects.
  • Proficiency in project management tools and methodologies is desirable.
  • ITIL Certification will be considered an asset.


Location Edmonton/On-Site
Work Environment 5 months with possibility of extension
Hourly Rate Negotiable #J-18808-Ljbffr