Junior IT Service Desk Analyst to troubleshoot hardware, software, and connectivity problems.

2 weeks ago


Ottawa, Canada S I Systems Full time
Junior IT Service Desk Analyst to troubleshoot hardware, software, and connectivity problems.

Our valued client is seeking a Junior Service Desk Analyst for an initial 9-month contract (with possibility of extension) in Ottawa, ON.

This role can be worked 100% remote with the requirement to be on-site for the first 1-2 weeks for training, and then once a month for all-team meetings.

As the successful candidate you will handle IT support calls on 8-hour rotational shifts between the hours of 6am and 9pm (Monday to Friday).

Responsibilities:

  • Create problem tickets and assign to other support group(s), where applicable
  • Resets Passwords on various systems as required.
  • Troubleshoot standard hardware, software and connectivity problems reported by users.
  • Assist in maintenance and daily optimum operations of the various computer systems across Canada.
  • Install, configure and manage Network Printers and multi-function devices.
  • Assist in building Service Desk procedures and knowledge base.
  • Account maintenance within Microsoft Active Directory and health-care related IT systems
  • Follow SLAs based on ITSM tickets & call handling.

Must-have Skills:

  • Experience as an IT Service Desk Analyst (or similar role) troubleshooting IT hardware, software, and connectivity issues.
  • Experience with Windows, Active Directory, Office 365 (O365) and general network and Internet principles

Nice-to-have Skills:

  • Experience working in a healthcare environment
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