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Junior/Intermediate Technical Support Specialist
4 months ago
Who Is GAM Tech?
GAM Tech specializes in delivering top-notch IT support tailored for small businesses. Our ethos is rooted in forging strong relationships and ensuring open communication, allowing us to align IT strategies with our clients' business objectives. We pride ourselves on being a dependable partner for growth, offering solutions that enhance operational efficiency and peace of mind.
Led by a dynamic team with a combined century of expertise, we're committed to innovation and customer excellence. Our accolades, including recognition by TechnoPlanet, Channel Futures, and Clutch, attest to our leadership in the IT sector. We have also been recognized as a Great Place to work in Canada for 2023
Join GAM Tech for a career where cutting-edge technology meets unwavering dedication to service and be part of a team that's recognized as one of Canada's top IT service providers. Add to all that, great benefits, a competitive salary and an exceptional bonus structure.
If you want to find more info about us, please visit www.gamtech.ca.
Who You Are
As a Level 1 Technician at GAM Tech, you are the frontline hero for our clients, addressing their IT challenges with patience, expertise, and a service-first attitude. You possess a foundational knowledge of IT support, networks, and computer systems. With an eagerness to learn and a problem-solving mindset, you'll help keep our business operations running smoothly. You are a team player who values collaboration but can also work independently. Your excellent communication skills and dedication to customer satisfaction are essential as you'll be helping our clients navigate technical issues every day..
What You’ll Be Doing
As a Level 1 Technician, you'll be the initial point of contact for client IT issues, responsible for diagnosing and resolving technical problems through phone, email, or live chat. Your day-to-day tasks include setting up workstations, performing routine maintenance, and assisting with hardware and software installations. You'll document client interactions meticulously, escalate complex issues to senior staff, and contribute to our knowledge base. You'll be expected to stay abreast of new technologies, contributing to the team with your growing expertise, and ensuring our clients receive the best possible service.
Qualifications
- Diploma or certificate in IT, computer science, or related field.
- Familiarity with various operating systems (Windows, macOS, Linux) and office software.
- Basic understanding of network configuration, including routers, switches, and firewalls.
- Experience with troubleshooting and resolving hardware and software issues.
- Strong customer service orientation and excellent communication skills.
- Ability to manage time effectively and work on multiple tasks with minimal supervision.
- Willingness to learn and adapt in a fast-paced environment.
- CompTIA A+ certification or similar is an asset.
- Proven ability to document processes and create clear, user-friendly guides and reports.
- Hands-on experience with IT Service Management software and remote desktop applications.
- Knowledge of cybersecurity principles and practices to ensure a secure IT environment.
- Capacity to work in a team setting, as well as independently, with a proactive attitude.
- Previous experience in a helpdesk or customer support role is highly regarded.
- Availability for on-call or after-hours support as needed to maintain systems and assist clients.
Our Hiring Process for the perfect candidate
- Apply online here
- Complete the online personality and aptitude test sent to you to see if you are a fit with our awesome team
- Complete a video interview to show off your personality and experience.
- Have an interview in person or online with your future boss and our HR leader.
- Have one final interview with our CEO to make sure you like us and we like you.
- Start your dream job
Additional Comments:
Only successful applicants from each stage will proceed to the next step in our hiring process. We value a diverse and inclusive workplace. Please contact us if you require accommodation during the hiring process, and we can arrange reasonable and appropriate accommodations.
We thank all candidates for their interest; however, only those selected for an interview will be notified. No phone calls or website inquiries, please trust our proven process
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