Technical Support Specialist
2 weeks ago
We are seeking a skilled Technical Support Specialist to join our team at Hygge Energy Inc. As a key member of our technical support team, you will be responsible for providing exceptional support to our users, ensuring they have a seamless experience with our systems and applications.
Key Responsibilities- Respond to user inquiries and resolve technical issues in a timely and efficient manner
- Consult technical manuals, user guides, and other resources to research and implement solutions
- Provide training and guidance to users to help them overcome technical difficulties
- Collaborate with other technical support analysts to maintain a comprehensive problems and solutions log
- Participate in the design and development of new applications and software
- Supervise and mentor junior technical support staff
- Secondary (high) school graduation certificate
- 1 year to less than 2 years of experience in a technical support role
- Strong knowledge of JavaOS, networking software, and Internet protocols
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
Our team is a dynamic and collaborative group that values innovation and customer satisfaction. As a Technical Support Specialist, you will have the opportunity to work with a variety of technologies and contribute to the development of new solutions.
What We Offer- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
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