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Technical Support Specialist

2 months ago


Calgary, Alberta, Canada Rcom Communication Ltd Full time
Job Summary

Rcom Communication Ltd is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers and resolving technical issues in a timely and professional manner.

Key Responsibilities
  • Provide technical support to customers via phone, email, or in-person
  • Diagnose and resolve technical issues with computer hardware and software
  • Consult technical manuals and guides to research and implement solutions
  • Collaborate with other technical support analysts to resolve complex issues
  • Participate in the development and implementation of technical support processes and procedures
  • Provide training and guidance to junior technical support staff
Requirements
  • College diploma or equivalent in a related field
  • 1-2 years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
Work Environment

The successful candidate will work in a dynamic and supportive team environment. The ideal candidate will have a strong passion for technology and a commitment to delivering exceptional customer service.

What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment