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Technical Support Specialist
2 months ago
Rcom Communication Ltd is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers and resolving technical issues in a timely and professional manner.
Key Responsibilities- Provide technical support to customers via phone, email, or in-person
- Diagnose and resolve technical issues with computer hardware and software
- Consult technical manuals and guides to research and implement solutions
- Collaborate with other technical support analysts to resolve complex issues
- Participate in the development and implementation of technical support processes and procedures
- Provide training and guidance to junior technical support staff
- College diploma or equivalent in a related field
- 1-2 years of experience in a technical support role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
The successful candidate will work in a dynamic and supportive team environment. The ideal candidate will have a strong passion for technology and a commitment to delivering exceptional customer service.
What We Offer- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment