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Technical Support Specialist

2 months ago

Calgary, Alberta, Canada Hygge Energy Inc Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Hygge Energy Inc. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities:
  • Respond to client inquiries and resolve technical issues in a timely and professional manner.
  • Consult technical manuals, user guides, and other resources to research and implement solutions.
  • Provide training and guidance to clients on how to use our software and systems.
  • Collaborate with our development team to identify and resolve technical issues.
  • Supervise and mentor junior technical support staff.
Requirements:
  • 1-2 years of experience in a technical support role.
  • Strong knowledge of JavaOS, networking software, and internet protocols.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
Language:

English is the primary language of communication in this role.

Work Environment:

This is a permanent, full-time position with a 30-35 hour workweek.