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At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

Job Description

As a valuable member of the Food and Beverage Team, you will oversee and support RealSportsrestaurant & catering operations team in Maple Leaf Square. Your leadership, passion, and commitment to teamwork will contribute to inspiring others, ensuring MLSE quality service and safety standards are upheld and the key objectives of the Food and Beverage department are met.

  • Support a service team in the front-of-house area of the restaurant.
  • Assist the Manager, Catering Operations with coordinating staffing levels, event logistics, ordering supplies, and ensuring accurate decor for every event.
  • Prepare and coordinate set-up outlines, production sheets, and seating plans.
  • Delegate pre and post-service tasks to staff.
  • Ensure all details from the Banquet Event Order (BEO) are met, collaborating closely with the kitchen and client.
  • Provide leadership and direction by handling standards of quality, service, safety, and profit for the restaurant.
  • Coach, train, develop, and empower the Supervisors and front-of-house & Catering Service teams.
  • Attend BEO Meetings and stay informed of updates via changelog.
  • Verify room set-ups are accurate, timely, and meet established standards.
  • Supervise the floor during the event/during service; respond to client and guest concerns.
  • Perform inventory checks and maintain accurate stock.
  • Supervise the floor during service; respond to customer concerns.
  • Ensure closing duties are completed in an accurate manner.
  • Document service issues and resolutions.
  • Assist with the development of business plans and implement strategies in compliance with the approved plan.
  • Ensure compliance with all related regulations such as those pertaining to Health & Safety and AGCO.
  • Carry out administrative functions pertaining to hiring, scheduling, payroll, performance reviews, coaching, counselling and discipline.
  • Adhere to MLSE service standards, policies and Collective Bargaining Agreement.
  • Lead by example in team management and development, utilizing a “one team” approach; ensure departmental integrity and winning vision are intact.
  • Help foster a culture that unites and empowers our employees to create extraordinary moments.
Qualifications

Note: Before reviewing the qualifications listed below, we want you to know that we understand you may not meet all the qualifications described and have other relevant expertise and experience. We invite you to please share this with us in the "Message to the Hiring Manager" section of our online application.

  • Supervisory or management experience in the events industry.
  • Solid understanding and practical knowledge of restaurant business principles and service etiquette.
  • Ability to balance multiple projects and work assignments from various department managers.
  • Able to successfully lead and coordinate multiple events.
  • Effective team management experience.
  • Dedicated and proactive approach toward day-to-day activities and shifting demands.
  • Must be available to work evenings, weekends, and holidays as required.
  • Excellent interpersonal and communication skills.
  • Excellent customer service ethic and high expectations for quality.
  • Shown to perform well under pressure; lead multiple priorities at a time.
  • Ongoing awareness and responsiveness to client satisfaction.
  • Outstanding communicator, both written and verbal
  • Solid understanding of MS Office Suite (Word, Excel, and PowerPoint)
  • Knowledge of the sports and entertainment industry
Additional Information

Apply by: July 11th, 2024

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

At MLSE, we are committed to building an equitable, diverse and inclusive organization.

We are an equal opportunity employer and we do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability. MLSE will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please emailaccommodations@mlse.com.Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

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