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Customer Success Manager

2 months ago


Oakville, Canada Pivotal Integrated HR Solutions Full time

Our client, a successful well known 3rd party distribution/logistics company is currently searching for a Customer Onboarding & Success Manager to join their team in Oakville. This is a newly created role due to growth

Responsibilities:

  • Develop a system to measure periodic customer satisfaction score against customer goals and expectations. Understand pain points and challenges to proactively engage with customers at risk. Measure and report customer retention.
  • Drive revenue growth by owning the annual rate increases including general rate increases as well as custom increases applied to specific customers and/or services.
  • Develop long term synergistic relationships with key customers
  • Develop a repository of all customer contracts tracking expiration dates, renewals, notice periods, reviewing amendments.
  • Develop a system to measure Operating Performance against the contracted SLA's
  • Manage customer portfolio by measuring, monitoring and reporting key metrics such as spend, revenue, profit, acquisition costs, pricing, net revenue retention, growth rate, cost to serve, service metrics, risk score, first contact resolution %, customer health score.
  • Develop, lead and manage end to end customer onboarding process
  • Develop a comprehensive strategy for proactive communication with all key customers to ensure top notch customer experience

Skills and Qualifications;

  • 3+ years of previous experience in a similar role preferably within a Logistics/ 3PL/Supply Chain environment is a must.
  • Previous experience in onboarding/launching B2B customers.
  • Demonstrated skills in managing large scale cross functional projects.
  • Previous background in Sales, Customer Service, Business Development, Account Management is strongly preferred.
  • Strong domain knowledge of supply chain, warehousing, transportation and/or 3PL is critical.
  • Familiarity with Salesforce, warehouse and transportation management systems is a plus.
  • Previous Lean, Project Management and/or Six Sigma experience/certification preferred.
  • Post-Secondary education in Logistics or Supply Chain field is preferred.
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Pivotal Integrated HR Solutions in Oakville, ON

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Store and/or access information on a device

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Create profiles for personalised advertising

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Use profiles to select personalised advertising

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Content presented to you on this service can be based on your content personalisation profiles, which can reflect your activity on this or other services (for instance, the forms you submit, content you look at), possible interests and personal aspects. This can for example be used to adapt the order in which content is shown to you, so that it is even easier for you to find (non-advertising) content that matches your interests.

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Content presented to you on this service can be based on limited data, such as the website or app you are using, your non-precise location, your device type, or which content you are (or have been) interacting with (for example, to limit the number of times a video or an article is presented to you).

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Your data can be used to monitor for and prevent unusual and possibly fraudulent activity (for example, regarding advertising, ad clicks by bots), and ensure systems and processes work properly and securely. It can also be used to correct any problems you, the publisher or the advertiser may encounter in the delivery of content and ads and in your interaction with them.

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Match and combine data from other data sources

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Exponential Interactive, Inc d/b/a VDX.tv

Data collected and processed: Device identifiers, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Probabilistic identifiers, Precise location data

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Precise location data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Probabilistic identifiers, Precise location data

Data collected and processed: Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, IP addresses, Non-precise location data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Precise location data

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Precise location data

Data collected and processed: Device identifiers, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Probabilistic identifiers

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles, Precise location data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles, Precise location data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Probabilistic identifiers

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Precise location data

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Precise location data

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Precise location data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Probabilistic identifiers, Precise location data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles

Data collected and processed: Device identifiers, Device characteristics, IP addresses, Non-precise location data, Precise location data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Device characteristics, IP addresses, Non-precise location data, Browsing and interaction data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Precise location data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Precise location data

Data collected and processed: Device characteristics, Non-precise location data, Browsing and interaction data

Data collected and processed: Device identifiers, IP addresses, Precise location data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Precise location data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Browsing and interaction data, Probabilistic identifiers

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Device identifiers, Device characteristics, IP addresses

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Precise location data

Data collected and processed: Device identifiers, Privacy choices, IP addresses, Browsing and interaction data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Precise location data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Device identifiers, Device characteristics, IP addresses, Non-precise location data, Browsing and interaction data, Probabilistic identifiers

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Precise location data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Probabilistic identifiers, Precise location data

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Precise location data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Precise location data

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles, Precise location data

Data collected and processed: Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Probabilistic identifiers

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Probabilistic identifiers, Precise location data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Precise location data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles, Precise location data

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Precise location data

Data collected and processed: Device identifiers, Device characteristics, IP addresses, Non-precise location data, Browsing and interaction data

Data collected and processed: Device identifiers

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Probabilistic identifiers, Precise location data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Precise location data

Data collected and processed: Users’ profiles

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Probabilistic identifiers

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles

Data collected and processed: IP addresses

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Precise location data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Privacy choices, IP addresses

Data collected and processed: Device characteristics, Privacy choices, IP addresses, Non-precise location data

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Precise location data

Integral Ad Science (incorporating ADmantX)

Data collected and processed: Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data

Data collected and processed: Authentication-derived identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Precise location data

Data collected and processed: Device identifiers, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles, Precise location data

Data collected and processed: Non-precise location data

Data collected and processed: Device identifiers, Device characteristics, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Precise location data

Data collected and processed: Device characteristics, IP addresses, Non-precise location data, Browsing and interaction data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, Browsing and interaction data

Data collected and processed: Device identifiers, Device characteristics, IP addresses, Precise location data

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, Browsing and interaction data, Users’ profiles

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Browsing and interaction data

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Precise location data

Data collected and processed: Device identifiers, Device characteristics, IP addresses, Non-precise location data, Browsing and interaction data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Precise location data

Data collected and processed: Device characteristics

Data collected and processed: IP addresses, Non-precise location data

Data collected and processed: Device characteristics, IP addresses

Data collected and processed: Device identifiers, IP addresses

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Precise location data

Data collected and processed: Device identifiers, Device characteristics, IP addresses, Non-precise location data, Probabilistic identifiers

Data collected and processed: Device characteristics

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data

Data collected and processed: Device characteristics

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Precise location data

Data collected and processed: Device identifiers, Privacy choices, IP addresses, User-provided data, Browsing and interaction data, Users’ profiles

Adobe Audience Manager, Adobe Experience Platform

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Precise location data

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Precise location data

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers, Precise location data

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Probabilistic identifiers, Precise location data

Data collected and processed: Device identifiers, Device characteristics, IP addresses, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Browsing and interaction data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, User-provided data, Non-precise location data, Browsing and interaction data, Users’ profiles

Data collected and processed: Device identifiers, Privacy choices, IP addresses, Non-precise location data, Users’ profiles

Data collected and processed: Device identifiers, Device characteristics, IP addresses, Browsing and interaction data, Probabilistic identifiers

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles, Probabilistic identifiers

Data collected and processed: IP addresses, Non-precise location data

Data collected and processed: IP addresses

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data, Users’ profiles

Data collected and processed: Device identifiers, Device characteristics, IP addresses, Non-precise location data

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, Privacy choices, IP addresses, Non-precise location data, Browsing and interaction data

Data collected and processed: Device identifiers

Data collected and processed: Device identifiers, Device characteristics, Privacy choices, IP addresses, Browsing and interaction data

Data collected and processed: Device characteristics, Privacy choices, IP addresses

Data collected and processed: Authentication-derived identifiers, Device identifiers, Device characteristics, IP addresses, Non-precise location data, Browsing and interaction data, Probabilistic identifiers, Precise location data

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