Customer Account Manager

1 week ago

Oakville, Canada Raytheon Technologies Full time

Unspecified

Summary

Collins Aerospace is looking to hire Customer Account Manager, who will be reporting to the Sr Supervisor, Customer Service Manager. The Customer Account Manager (CAM) will work in Aftermarket Spares Operations to administer customer spares orders & AOGs. As the CAM you will also be responsible for processing requests for price and delivery, receiving and accepting purchase orders, processing them as sales orders through SAP and follow through to shipment.

This position is working in a hybrid model at Oakville Facility - Ontario

Primary Responsibilities:

Verify order information with customers via telephone or email and provide order status information upon request

Check customer purchase orders for accuracy against quotation or catalogs; check inventory status and parts availability and process sales orders and associated transactions on SAP system

Print sales orders, pick slips, invoices, and inspection tags

Maintain sales order files and archives as required

Communicate order confirmation to customers and liaise logistical information as necessary

Respond to after-hours emergency requirements (AOGs) on a rotational basis with other CAMs

Assist in the administration of price catalogs and configuration control of parts that have undergone engineering changes

Coordinate with Planning and Procurement for sourcing of those parts that are not in stock

Process returned parts (due to defects, order discrepancies or warranties ) and ensure their replacement and/or repair as well as managing warranty credits where appropriate

Manage account receivables and collection

Maintain customer accounts details in SAP

Management of government contracts (where applicable)

Assist customers with use of the customer portal and e-commerce website to drive adoption.

Perform other duties as required

Basic Qualifications

Typically requires a University Degree and minimum 2 years of customer support experience or an Advanced Degree in a related field or in absence of a degree, 6 years of relevant experience

Experience in Customer Service

Experience in Manufacturing environment.

Must be willing and able to support AOG’s on a rotating basis

Successful candidate must meet all requirements under ITAR and CCGP and be eligible to work in Canada.

Preferred Qualifications

Experience in an aerospace/aviation environment.

SAP Experience

Proven aftermarket experience

Strong communication and organizational skills

Values including Ethical Behaviour, Customer Focused Improvement, Accountability & Teamwork.

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft, help aircraft take off and land, stay trim in the air, move forward, carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement – we work hard to make our solutions lighter-weight, stronger and more technically advanced, so that plane travel can be safer, more affordable, and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us 

Diversity drives innovation, inclusion drives success . We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

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