Customer Success Manager

6 months ago

Oakville, Canada Euna Solutions Full time

**The Opportunity**

The **Customer Success Manager I** has a strategic and supportive role within the Customer Success team at Euna Solutions, reporting to the Manager of Customer Success.

As a Customer Success Manager I, you will be responsible for ensuring that our B2B SaaS customers in the public sector are successful in achieving their desired outcomes and realizing the full value of our product. By working closely with customers to understand their business needs, you will develop and implement strategies to help them achieve their goals, and build strong, long-lasting relationships with key stakeholders. You will also collaborate with cross-functional teams to ensure that your profile of customers receive the best possible service and support across all touchpoints in their partnership with Euna Solutions.

**Responsibilities**
- Develop a deep understanding of our B2B SaaS product and its use cases in the public sector.
- Communicate confidently with executives, project managers, business analysts, end users and key stakeholders leading regular customer meetings.
- Build strong relationships with key stakeholders, identifying individual and organizational goals to deliver value at any communication touchpoint.
- Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product.
- Conduct regular customer check-ins to monitor progress, identify issues, and address concerns.
- Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service.
- Analyze customer data and usage patterns to identify opportunities to upsell, cross-sell, or expand the scope of our product offering.
- Prepare customer estimates, quotes and contract amendments managing upsell opportunities in Salesforce.
- Monitor customer health indicators and respond to potential risk factors for customer retention.
- Request, track and respond to surveys, including NPS, CSAT and implementation surveys.
- Attending and assisting with webinars, and events, connecting with customers and expanding our customer community.

**Experience**
- Bachelor's degree in business, communications, computer science, or related field.
- 1 + year(s) of experience in customer success, customer support, or a related field.
- Proven track record of developing and implementing successful customer experience strategies.
- Experience in project management, including the ability to manage multiple projects simultaneously.

**Location**

This position will be remote.

**What It's Like to Work at Euna Solutions**

At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.

Here are some of the perks that Euna employees enjoy:
Competitive wages
We pay competitive wages and salaries, and we only expect an honest 40-hour week for it.
- ️ Wellness days

What’s better than a long weekend? An extra-long weekend This summer let's begin and end the summer with an extra day on top of the long weekend (July and Sept) An extra day to decompress and spend time doing the things you love.
Community Engagement Committee
At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills.

Flexible time and remote work
We understand that what a workday looks like differs by employee and the role requirements. Through our interview process we’ll work with you to ensure it’s a fit for you and the specific role you’re interested in.

**Benefits**:
Ask us for a copy of our health and dental benefits

Culture committee
Celebrate at every occasion with the culture team They make sure that our team’s culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun.

**About Euna Solutions**

Euna Solutions is a leading provider of purpose-built, cloud-based solutions that power critical administrative functions and financial operations for the public sector. Formerly GTY Technology, Euna Solutions offers easy-to-use solutions for procurement, payments, grant management, budgeting, permitting and K-12 administration that are proven to increase operational efficiency, transparency, collaboration, and compliance. Euna Solutions is a trusted partner to more than 2,000 government and public sector organizations across North America, empowering digital transformation and streamlining business processes through a relationship

  • Customer Success Manager

    6 months ago

    Oakville, Canada Timescapes Full time

    **About the role**: Customer Success Manager for a scaling New Zealand based ConTech company as we enter the global markets. A new role supporting our partners across North America with an outstanding user experience. As a Customer Success Manager, you will be responsible for driving customer engagement by creating and executing against customer success...

  • Associate Customer Success Manager

    8 months ago

    Oakville, Canada LineZero Full time

    Are you ready to make a meaningful impact in a rapidly growing IT organization? Are you eager to be part of a team dedicated to fostering employee growth and development? Do you possess a genuine passion for customer service, building strong relationships, and ensuring client success? If you thrive on helping customers achieve their goals, then we want to...

  • Associate Customer Success Manager

    7 months ago

    Oakville, Canada LineZero Full time

    Are you ready to make a meaningful impact in a rapidly growing IT organization? Are you eager to be part of a team dedicated to fostering employee growth and development? Do you possess a genuine passion for customer service, building strong relationships, and ensuring client success? If you thrive on helping customers achieve their goals, then we want to...

  • Customer Onboarding

    6 months ago

    Oakville, Canada ASL Distribution Services Ltd Full time

    Established in 1959 and recognized as one of Canada’s Best Managed Companies since 2008, ASL Distribution Services Limited (ASL) is a powerful distribution hub for leading North American companies, including Fortune 100 companies. ASL is a dynamic and passionate third party logistics service provider that offers its clients a diverse range of customized...

  • Customer Success Coordinator

    6 months ago

    Oakville, Canada Virox Technologies Inc. Full time

    **About the Company** Virox Technologies Inc. is a leading chemical engineering and manufacturing company dedicated to providing the entire spectrum of global markets concerned with infection control and biosecurity with our safe, effective, sustainable, and patented disinfectants technologies. We are constantly seeking new ways to transform ourselves and...

  • Customer Success Coordinator

    6 months ago

    Oakville, Canada Virox Technologies Inc. Full time

    **About the Company** Virox Technologies Inc. is a leading chemical engineering and manufacturing company dedicated to providing the entire spectrum of global markets concerned with infection control and biosecurity with our safe, effective, sustainable, and patented disinfectants technologies. We are constantly seeking new ways to transform ourselves and...

  • Customer Success Administrator

    6 months ago

    Oakville, Canada NVT Phybridge Full time

    **TITLE**: Customer Success Administrator **REPORTS TO**: SVP - Operations and Digital Transformation **POSITION OVERVIEW**: The Customer Success Administrator role at NVT Phybridge is an on-site, entry-level position reporting directly to the Senior Vice President of Operations and Digital Transformation. This role primarily focuses on supporting various...

  • Customer Success Associate

    6 months ago

    Oakville, Canada Infinitree Full time

    **Company Overview**: Infinitree is a small, highly focused, passionate team headquartered in Oakville, Ontario. We manufacture world class components for the biggest brands in the spa (hot tub) industry. We also manufacture innovative spa furniture/accessories that allow consumers to create their dream outdoor living space. **Job...

  • Customer Success Administrator

    2 months ago

    Oakville, Canada NVT Phybridge Full time

    **TITLE**: Customer Success Administrator **REPORTS TO**: SVP - Operations and Digital Transformation **POSITION OVERVIEW**: The Customer Success Administrator role at NVT Phybridge is an on-site, entry-level position reporting directly to the Senior Vice President of Operations and Digital Transformation. This role primarily focuses on supporting various...

  • Customer Success Representative

    3 weeks ago

    Oakville, Ontario, Canada ClubRunner Full time

    About ClubRunnerWe're an award-winning provider of membership software for non-profit service clubs and associations, delivering a diverse range of solutions to help our customers thrive.We're seeking a highly motivated and passionate Customer Success Representative to join our team. This role offers long-term career and personal development opportunities...

  • Customer Success Professional

    1 month ago

    Oakville, Ontario, Canada Loving Life Now Full time

    About Loving Life NowWe are a rapidly expanding global company with over 13 years of experience in producing award-winning programs. Our mission is to provide personal and leadership development opportunities for individuals who are passionate about making a positive impact.Job Title: Customer Success ManagerWe are seeking a motivated and driven individual...

  • Customer Care Success Representative

    6 months ago

    Oakville, Canada Saxco International Full time

    **This open position is a PAID, Non-Exempt Hourly position, paid in CAN dollars.** **Why work at Saxco?** We are a dynamic, inclusive, and fun team with a passion for excellence in the packaging industry. We have a supportive and collaborative environment where your ideas and creativity are valued, and innovation and continuous improvement thrive. You will...

  • Account Manager

    3 months ago

    Oakville, Canada FCT Full time

    Company Summary Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated. FCT provides industry-leading title insurance, default solutions and other real estate related products and services...

  • Technical Customer Success Coordinator

    6 months ago

    Oakville, Canada Virox Technologies Inc. Full time

    **About the Company** Virox Technologies Inc. is a leading chemical engineering and manufacturing company dedicated to providing the entire spectrum of global markets concerned with infection control and biosecurity with our safe, effective, sustainable, and patented disinfectants technologies. We are constantly seeking new ways to transform ourselves and...

  • Personal Insurance Account Manager

    2 weeks ago

    Oakville, Ontario, Canada Hub International Ontario Limited Full time

    About the RoleWe are seeking a highly skilled Personal Insurance Account Manager to join our team at Hub International Ontario Limited. As a key member of our office, you will be responsible for managing an existing book of business and providing exceptional customer service.Key Responsibilities:Manage all aspects of an existing book of businessHandle...

  • Customer Success Consultant for North Eastern Ontario Region

    3 weeks ago

    Oakville, Ontario, Canada Moen Full time

    Job SummaryWe are seeking a skilled Customer Success Consultant to join our team in North Eastern Ontario. This role is responsible for driving sales growth and delivering exceptional customer service in an established territory. About the RoleThis position will focus on achieving and exceeding area sales and customer 'point of sale' (POS) targets through...

  • Customer Development Manager

    6 months ago

    Oakville, Canada Swish Maintenance Limited Full time

    Take the next steps in your sales career by joining us as a Customer Development Manager! We are Swish! We are people like you. Everyday our team members provide expert solutions in spaces all across Canada. Together, we build a safer, cleaner, and more sustainable future. What does a Swish Customer Development Manager do? - Act with Integrity at all times:...

  • Team Success Coordinator

    6 months ago

    Oakville, Canada KingswaySoft Inc. Full time

    We are currently seeking a detail-oriented individual to join our team as a full-time **Team Success Coordinator **who will utilize their exceptional organizational and communication skills to foster an unparalleled team environment to further drive our future team growth and client success experience. The duties and responsibilities of the Team Success...

  • Project Manager

    6 months ago

    Oakville, Canada BioScript Solutions Full time

    At BioScript Solutions, we’re committed to simplifying access to specialty care for people with chronic health conditions and rare diseases. From our home base in Atlantic Canada, we’ve grown into a national network of 13 pharmacies, 100+ Coverdale Clinics, and comprehensive patient support programs (NavieGo) that serve thousands of people across the...

  • Customer Service Manager

    3 months ago

    Oakville, Canada Aliaxis Full time

    IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.We currently have an exciting opportunity as a Customer Service Manager. This role is based in our Oakville, Ontario office and reports to the Customer Service Manager - US. Do not...