Associate Customer Success Manager

1 month ago

Oakville, Canada LineZero Full time

Are you ready to make a meaningful impact in a rapidly growing IT organization? Are you eager to be part of a team dedicated to fostering employee growth and development? Do you possess a genuine passion for customer service, building strong relationships, and ensuring client success? If you thrive on helping customers achieve their goals, then we want to hear from you

At LineZero, we are currently searching for a talented Associated Customer Success Manager with exceptional customer relationship skills and a deep enthusiasm for technology. As an Associated Customer Success Manager, you will play a pivotal role in ensuring our clients' success and satisfaction. You'll build strong, lasting relationships, collaborate closely with our advisory team, and contribute to enhancing account health. The incumbent will be eligible to work from home.

Life at LineZero is a blend of fast-paced action, performance-driven accomplishments, rewarding experiences, and enjoyable moments. We highly value and actively support the career growth and continuous professional development of our team members. Recognition for achievements and exceptional outcomes is a regular occurrence. We work diligently and relish well-earned celebrations.

"At LineZero, People Matter. Be like gumby. Do it right." These three core values guide our daily actions and reflect our authentic identity and genuine commitment.

**About the Role**:
As an Associated Customer Success Manager at LineZero, you will be an experienced and dedicated professional with exceptional customer relationship skills and a genuine passion for technology. In this role, you'll leverage your expertise to ensure the success and satisfaction of our clients.

**Responsibilities and Duties**:

- Build strong, lasting relationships with our clients, serving as their primary point of contact and advocate within Linezero.
- Proactively manage customer renewals, engaging with clients to understand their evolving needs and ensuring the continuation of successful partnerships.
- Work closely with our advisory team to monitor and enhance account health. Collaborate on strategies to drive customer success and satisfaction.
- Engage with internal teams to contribute valuable customer insights and facilitate a cohesive customer experience.
- Identify potential upselling and expansion opportunities within existing accounts to drive growth.
- Analyze customer data and usage patterns to offer insights, recommendations, and drive improved outcomes.

**Qualifications**:

- Bachelor's degree in a relevant field or equivalent practical experience.
- Proven experience in a customer-facing role, such as Customer Success Manager or Account Manager.
- Strong communication skills and the ability to build meaningful rapport with clients.
- Proactive problem-solving skills with a solution-oriented mindset.
- Passion for delivering outstanding customer experiences and achieving results.
- Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
- Familiarity with CRM software and customer success tools, particularly HubSpot, is a plus.
- Demonstrated to help customers meet and exceed platform-based customer success metrics.

**Work Condition**:

- This position is a remote, work from home position

Diversity, Inclusion and Accessibility

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