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ServiceNow – Configuration Management (CMDB) Specialist

ServiceNow – Configuration Management (CMDB) Specialist Permanent | Toronto/REMOTE, ON | May 31, 2024

ServiceNow – Configuration Management (CMDB) Specialist

Responsibilities

  • Engage with business functions across the organization to build their service management practice and service delivery model.
  • Lead the IT Service Management processes in close collaboration with other ITSM Specialists to drive IT efficiency and effectiveness across the organization.
  • Responsible for building implementation plans, ensuring all technical and non-technical resources are in place for a successful implementation and management
  • Continually assess the effectiveness of the processes and proactively research best practices
  • Responsible for establishing and meeting the key performance indicators and provide continual improvement recommendations to senior management
  • Serve as a primary and backup focal for one or more of the following processes: Configuration Management, Change Management, Incident Management, Problem Management, Asset Management, Request Management

Required Experience

  • Certification in ITIL 3 Service Operation or ITIL 4 Create, Deliver & Support
  • Strong experience in ServiceNow CMDB Administration and Asset Management is required
  • 5+ years’ experience leading and managing ITSM processes
  • Demonstrated experience in ServiceNow is a must
  • Excellent communication and leadership abilities
  • Knowledge of business analysis and planning process
  • Project management capabilities

If you have the above experience please submit a MS Word copy of your resume ASAP.

Thanks :o)

ServiceNow – Configuration Management (CMDB) Specialist

ServiceNow – Configuration Management (CMDB) Specialist Permanent | Toronto/REMOTE, ON | May 31, 2024

  • 202-626 King St. W.
    Toronto, ON, M5V 1M7
    Canada
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