ServiceNow Configuration Management Specialist

2 months ago


Toronto, Ontario, Canada Ward Technology Talent Inc. Full time

ServiceNow Configuration Management Specialist

About the Role

We are seeking a highly skilled ServiceNow Configuration Management Specialist to join our team at Ward Technology Talent Inc. As a key member of our IT Service Management team, you will be responsible for leading the implementation and management of our ServiceNow CMDB.

Key Responsibilities

  • Collaborate with business functions to build and maintain a robust service management practice and delivery model.
  • Lead the IT Service Management processes, working closely with other ITSM Specialists to drive efficiency and effectiveness across the organization.
  • Develop and implement implementation plans, ensuring all technical and non-technical resources are in place for successful implementation and management.
  • Continuously assess process effectiveness and research best practices to drive improvement.
  • Establish and meet key performance indicators, providing recommendations for continual improvement to senior management.
  • Serve as primary and backup focal for Configuration Management, Change Management, Incident Management, Problem Management, Asset Management, and Request Management processes.

Requirements

  • Certification in ITIL 3 Service Operation or ITIL 4 Create, Deliver & Support.
  • Strong experience in ServiceNow CMDB Administration and Asset Management.
  • 5+ years' experience leading and managing ITSM processes.
  • Demonstrated experience in ServiceNow is a must.
  • Excellent communication and leadership abilities.
  • Previous vendor/supplier management experience.
  • Knowledge of business analysis and planning process.
  • Project management capabilities.

What We Offer

At Ward Technology Talent Inc., we offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.



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