ServiceNow Configuration Management Specialist
14 hours ago
ServiceNow Configuration Management Specialist
About the Role
We are seeking a highly skilled ServiceNow Configuration Management Specialist to join our team at Ward Technology Talent Inc. As a key member of our IT Service Management team, you will be responsible for leading the implementation and management of our ServiceNow CMDB.
Key Responsibilities
- Collaborate with business functions to build and maintain a robust service management practice and delivery model.
- Lead the IT Service Management processes, working closely with other ITSM Specialists to drive efficiency and effectiveness across the organization.
- Develop and implement implementation plans, ensuring all technical and non-technical resources are in place for successful implementation and management.
- Continuously assess process effectiveness and research best practices to drive improvement.
- Establish and meet key performance indicators, providing recommendations for continual improvement to senior management.
- Serve as primary and backup focal for Configuration Management, Change Management, Incident Management, Problem Management, Asset Management, and Request Management processes.
Requirements
- Certification in ITIL 3 Service Operation or ITIL 4 Create, Deliver & Support.
- Strong experience in ServiceNow CMDB Administration and Asset Management.
- 5+ years' experience leading and managing ITSM processes.
- Demonstrated experience in ServiceNow is a must.
- Excellent communication and leadership abilities.
- Previous vendor/supplier management experience.
- Knowledge of business analysis and planning process.
- Project management capabilities.
What We Offer
At Ward Technology Talent Inc., we offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
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