ServiceNow Configuration Management Expert

4 weeks ago


Toronto, Ontario, Canada Ward Technology Talent Inc. Full time

ServiceNow – Configuration Management (CMDB) Specialist

Key Responsibilities

  • Collaborate with various departments to enhance their service management practices and optimize service delivery frameworks.
  • Oversee IT Service Management processes in partnership with fellow ITSM Specialists to boost operational efficiency and effectiveness.
  • Develop and execute implementation strategies, ensuring all required resources are in place for successful execution and ongoing management.
  • Regularly assess process efficiency and investigate industry best practices proactively.
  • Define and meet key performance indicators while providing enhancement recommendations to upper management.
  • Serve as the primary and secondary point of contact for multiple processes, including Configuration Management, Change Management, Incident Management, Problem Management, Asset Management, and Request Management.

Required Qualifications

  • ITIL 3 Service Operation or ITIL 4 Create, Deliver & Support certification.
  • Extensive experience in ServiceNow CMDB Administration and Asset Management.
  • More than 5 years of experience in leading and managing ITSM processes.
  • Proven expertise in ServiceNow.
  • Excellent communication and leadership abilities.
  • Previous experience in vendor/supplier management.
  • Familiarity with business analysis and planning methodologies.
  • Project management skills.

If you meet the above criteria, please submit your resume for consideration.



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