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Leasing Administrator

2 months ago

Old Toronto, Canada Equiton Partners Inc. Full time
About Equiton:
Equiton Living is a privately owned, full-service property management company that provides quality, well-maintained apartments across Ontario. Hands-on, proactive management, highly trained and experienced staff, relationship-oriented business practices, and continued reinvestment in our properties are the keys to our success. Our focus is on creating an environment people love to call home. The Equiton Living team is grounded in sound, professional real estate practices and building-maintenance operations. We attract diverse, talented people and create an atmosphere that rewards initiative, independent thinking, and integrity.

About the Position:
A Leasing Administrator plays an integral role in achieving occupancy goals and maintaining customer service at the property level. This role does not simply “fill empty suites”. It is important that the Leasing Administrator gather all pertinent information required to determine whether a prospective resident will be a good fit with the community.

Key Functions and Responsibilities:
  1. Responsible for managing and maintaining occupancies.
  2. Facilitate call and email leads as they arrive and follow up.
  3. Follow up on all leads.
  4. Show prospective residents available suites and sell the benefits of the amenities and the community.
  5. Provide up-to-date rental information to prospective residents.
  6. Effectively close the sale.
  7. Prepare, answer questions, and assist prospective residents regarding the rental process, qualifications, and complete the rental application.
  8. Verify completeness and accuracy of application information and all supporting documents.
  9. Process applications.
  10. Prepare move-in information upon approval of rental application.
  11. Facilitate all administrative responsibilities associated with leasing activity and move-in inspection with resident.
  12. Understand what suites are available and the dates they will be available;
  13. Scope of the renovations that will be completed in the suite at turnover;
  14. Status of the renovations.
Required Skills and Abilities:
  1. Prepare resident arrival ensuring the coordination of a smooth move-in and move-out for all parties.
  2. Maintain resident database.
  3. Assign resident parking and maintain the parking lot.
  4. Administration of assignments.
  5. Coordinate party room rentals for residents.
  6. First line of response for all resident requests and inquiries in a prompt and professional manner.
  7. Prepare mass and individual resident communications such as notices, construction updates, maintenance repairs, rent arrears, e-newsletters, and events.
  8. Understanding of the Residential Tenancies Act with respect to landlord rights and obligations.
  9. Organization of resident events.
  10. Write work orders for maintenance department based on information from residents, technicians, or based on information gathered from site visits.
  11. Maintain logs related to the following: Essential Lead Maintenance (EMP), project lists for the individual towers, and unit turnover.
  12. Bank deposits and monthly rent collection reporting.
  13. Submit daily, weekly, monthly reports as requested.
  14. Conduct yourself in a friendly and professional manner.
  15. Perform other duties as assigned.
Education and Experience:
  1. High school or equivalent.
  2. 1 year of sales or leasing experience in a relevant field.
Our Commitment to Diversity, Equity and Inclusion:
In addition to being dedicated to building a workforce that leverages diverse talent, we are committed to fostering an inclusive and accessible experience where all employees feel valued, respected, and supported. We are an equal opportunity employer that values a culture that reflects and celebrates diversity of thought, background, and experience. If you require accommodation for any part of the recruitment process (including alternate formats of materials, accessible meeting rooms, etc.), please let us know, so that we will work with you to meet your needs. We thank you for applying; however, only those selected to continue will be contacted. #J-18808-Ljbffr