Mail Administrator II

1 week ago


Waterloo, Canada LanceSoft Full time

Work Schedule: Hours are from 7:30 a.m. - 3:30 p.m. or 8:00 a.m. - 4:00 p.m.

Some heavy lifting is required up to 20lbs. Please state in the summary portion of the resume that the candidate is able to fulfill this requirement.


Position Overview:

This position is responsible for the effective operation of the main mail distribution centers for head office and main locations located across Canada. The role includes managing all outgoing Advisor mail for the Canadian Division Mail Services operation. Responsibilities also involve ensuring service standards are met or exceeded, providing accurate distribution of Advisor mail directly to Advisors and Canadian Division Resource Centers, and delivering quality customer service and support through business unit initiatives.

The incumbent must have a solid understanding of the Canadian Division business and distribution channels. Service levels are determined by Business Units requirements and standards, driving the deadlines that must be met.


Key Responsibilities:
  1. Receive, open (if applicable), sort, and deliver all incoming mail, output, and courier to various business units within Canadian Division.
  2. Prepare, sort, and ship all outgoing mail and couriers.
  3. Process troubleshooting mail, inbound bulk mail, stats, and daily workflow.
  4. Train all new staff within the mailroom.

Job Requirements (Knowledge/Skills/Competencies):
  • Strong multitasking, organizational, and prioritizing skills for a high-volume, deadline-driven environment.
  • Solid knowledge of Goldmine system/mapping database, Access, Microsoft Office, and Outlook.
  • Ability to cope effectively with fluctuating volumes.
  • Demonstrated ability to communicate effectively with precise verbal and written communication skills.
  • Ability to work well independently as well as on a team.
  • Excellent understanding of Advisor contract provisions, practices, and terminology.
  • Strong analytical and problem-solving skills, and a demonstrated ability to manage change effectively.
  • Accuracy and attention to detail are essential.
  • Excellent PC skills in speed and accuracy.
  • Strong overall knowledge of business units, line areas, and their products.
  • Physical requirements include the ability to meet the demands of the job, including some heavy lifting up to 20lbs.
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