Digital Mail Services Administrator

2 weeks ago

Waterloo, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

**Role Summary**:
The Digital Mail Services Administrator plays a key role in ensuring effective digital imaging, data lifting and key completion of documents by scanning and indexing documents correctly and efficiently. The successful applicant will also provide customer satisfaction by ensuring that physical mail which cannot be scanned is sorted appropriately for routing to appropriate areas.

**What will you do?**

On a regular basis, this role will rotate between operating a scanner and performing data entry.

**Scanning**:
As the last person to work with the physical document, the administrator plays a key role in ensuring effective data lift and key completion by scanning each document correctly.

By effectively sorting documents, the administrator helps streamline claims to the appropriate area, reducing potential re-work.

By prepping and scanning the documents fully and correctly in a timely manner, the administrator contributes to meeting service levels agreements between Canadian Document Services and the Health & Dental claims area.

The administrator also provides customer satisfaction by ensuring that all documents received are handled safely and expedited to the appropriate departments in a timely manner.

**Indexing**:
As the first person to work with the digitized image, the administrator plays a key role in ensuring proper classification and correct key completion of data on claim forms and receipts.

Through key completion/indexing, the administrator is responsible for ensuring data is lifted completely and correctly, and entering key data that could not be lifted.

By completing these tasks correctly and in a timely manner, the administrator has a direct impact on the quality of the output to customers, whose claims may be auto-adjudicated based on the data entered. Also, reduced errors in the process will lessen the number of claims which require manual intervention by the Health & Dental claims area, which will in turn increase the efficiency of the process and reduce costs.

By reporting issues, gaps and opportunities to the supervisor, the administrator ensures that each document received is handled with caution and due diligence.

**What do you need to succeed?**

Time management skills and multi-tasking ability

Excellent keyboarding and computer skills

Collaborates effectively with other team members and other departments

Strong Communicating skills and Customer Centric

Understands our business and how our processes affect the Group Benefits line of business as a whole.

**Notes/Unique Requirements**:
**Digital Mail Services operates Monday through Friday, 3:30 PM to 11:30 PM with a 10% shift premium**

The role involves tasks which are of a repetitive nature

The role involves working in a dusty environment

The role is onsite at the Waterloo-King (227 King St. S, Waterloo, ON) location

**Reliability Status**

**What’s in it for you?**

We’re honoured to be recognized as a 2023 Best Workplaces in Ontario by Great Place to Work® Canada

Wellness programs that support the three pillars of your health - mental, physical, and financial

Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.

A caring, supportive, and inclusive culture

A collaborative and interactive team environment

Being part of our journey in developing the next greatest digital experience

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
39,200/39 200 - 49,000/49 000

**Job Category**:
Office Administration

**Posting End Date**:
09/03/2024

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