Disability Administrator II

2 weeks ago


Waterloo, Canada Compunnel Full time

Job Description This role provides administrative support to the National Group Disability organization and works closely with both our internal and external customers, including Case Managers, Associate Managers, DA and SDA colleagues, Specialists, Medical Consultants, Lawyers, Plan Sponsors, and Plan Members. Key Accountabilities & Job Duties: Processing Access Requests (file copy requests) by reviewing the request and the consent to identify correct information to send and authority to do soReviewing access requests meticulously and redacting third party information to avoid privacy breach – each document is reviewed to ensure it matches the request and authority abovePrivacy Breach incidents are referred to the employee’s leader who handles the resolution and reporting requirementsHandling emails in several group email inboxesSetting up disability claims and/or handling follow-ups for claimsHandling Client and Control ReportsIssuing payments for vendor invoicesData entry (from claim forms to claims payment system – Navigator)Emailing and/or printing and sending out correspondence to claimants, clients or other stakeholders ensuring that privacy protocols are followedOffsite file tracking/search/retrievalHandling of media filesAssisting with new client onboarding – transfer of filesNew hire onboarding - Ordering IT equipment/access, coordinating with manager of new hireIT equipment ordering/support for existing employees Job Requirements Excellent attention to detail and accuracyExcellent organization, prioritization, and planning abilitiesStrong written and oral communication skillsThrives in a fast-paced environmentFlexible, adaptable, and able to cope with high workload volumes and conflicting deadlinesFast learner who is analytical, proactive, and takes initiativeAbility to probe, investigate and take ownership of discrepancies/issues and see through to resolutionTact and diplomacyAble to work independently as well as within a team

Education: Bachelors Degree

Additional client information:



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