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Client Service Administrator

4 months ago

Langford, Canada Langford Veterinary Services Full time
Client Service Administrator (FT) - Fixed TermClient Service Administrator (FT) - Fixed Term

Closing date 27/05/24

We are seeking an experienced, professional, and dynamic customer care focused person who is also interested in working around animals to join our reception team in our Small Animal Referral Hospital. This is a specialised veterinary hospital taking cases from first opinion veterinary practices with patients requiring advanced and specialised treatment, procedures and care. This is a busy hospital and can be highly pressured at times, dealing with emergencies/ urgent and chronic cases requiring referral from approx. 600 vet practices across the SW of England.

The ideal candidate will be passionate about delivering fantastic customer service, highly organised and able to multitask while working in a busy and sometimes stressful environment.

The role involves answering the telephones, paging clinicians, taking appointments, managing the online referral process for veterinary practices. It also involves meeting and greeting clients and patients and maintaining and updating administration duties, such as dealing with insurance claims and taking payments. Liaising with the clinical team about new and ongoing referrals, updating clients on patient status, sending welcome packs and discharge notes.

They will have a compassionate, diligent, and hard-working attitude, good organisational and communication skills, be able to work well within a busy team, be self-motivated while motivating others. They must be able to deal with pets and clients in often sad and stressful situations.

The role is a Full-time position working 37.5 hours, Mon - Fri including a weekend shift on a rota basis (Saturday or Sunday 9-4pm), but the ability to be flexible will be required.

Experience of having worked in a veterinary environment would be an asset but not essential. Full training and support will be provided.

Salary for this role is £23,400

As an employee of Langford Vets, you will also receive many other benefits which include;

  • A generous pension with the employer matching up to 8% contribution
  • No out of hours
  • BUPA
  • Cycle to work scheme
  • Sick pay
  • Enhanced paternity/ maternity pay
  • Recommend an employee bonus
  • Annual registration fee of your choice paid
  • Long service award
  • Other UOB benefits

For further information and to apply please send your completed application form to the HR Team (hrteam@langfordvets.co.uk)

We care about our team and offer a comprehensive employee benefits package. We're situated in a beautiful countryside location with good transport links. We are a group of teaching practices and have a responsibility for facilitating learning in a clinical environment, whilst maintaining excellent patient and client care. Langford Vets encourages a community spirit and great learning opportunities.As a Langford Vets employee you would benefit from a generous CPD allowance, one professional fee paid per year (related to role only), flexible working if applicable to role, friendly and supportive culture, free onsite parking, free eye test vouchers, free annual flu vaccination, long service awards and death in service benefit.

25 days annual leave plus bank holidays

Contributory (up to 8%) company pension scheme

BUPA cashplan

50% employee discount on Langford Vets services

Enhanced maternity / paternity after 2 years’ service

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