Support Services Administrator

2 weeks ago

Langford, Canada Old Island Pest Control Full time

Schedule: Monday
- Friday, 8:00 AM - 2:00 PM

Are you a detail-oriented and organized individual looking to join a dynamic team in the pest control industry? We are seeking a Support Services Administrator / Scheduler to join our team at Old Island Pest Control on Vancouver Island. If you're ready to take on responsibilities that include managing schedules, answering customer calls, and supporting our mobile technicians, we want to hear from you

**Responsibilities**:

- Answer Calls from Customers: Provide excellent customer service by addressing inquiries, scheduling appointments, and addressing customer concerns professionally and courteously.
- Collect Payment from Customers: Ensure accurate payment collection and processing for services rendered.
- Schedule Job Work on Technicians' Schedules: Efficiently assign and coordinate technician appointments and service calls to optimize scheduling.
- Manage Schedules for Mobile Technicians Across Vancouver Island: Oversee and maintain schedules for our mobile technicians, ensuring efficient routing and on-time service delivery.
- Data Entry: Accurately input data related to contracts, jobs, and treatment setups into our system. Maintain organized and up-to-date records.
- Organizing & Reporting Data: Compile and prepare reports based on collected data, providing insights for decision-making.
- Various Office Duties: Perform miscellaneous office tasks, including opening mail, scanning documents, coding accounts payable, and mailing invoices.
- Teamwork: Collaborate effectively with colleagues to ensure a seamless workflow and contribute to a positive work environment.

**Requirements**:

- High School Diploma or GED: Basic educational requirement.
- Proficiency with Office Software: Demonstrated ability to use standard office software for data entry and reporting.
- Multitasking and Organization: Strong ability to multitask and effectively prioritize work to meet deadlines consistently.
- Communication Skills: Excellent verbal and written communication skills to interact with customers and team members.

**Experience**: Prior experience in a similar administrative, scheduling, or routing role is preferred but not required.
- Attention to Detail: Meticulous attention to detail and strong organizational skills.
- Time Management: Effective time management skills to manage schedules efficiently.
- Background Screen: Must pass pre-employment background screening.

**Transferable Skills for a Support Services Administrator / Scheduler**

Are you considering a career as a Support Services Administrator / Scheduler in the pest control industry? Here's how your previous experience in various professions can provide you with valuable transferable skills for this role:
**1. Working in a Call Center**:
Customer Service Skills: Your experience in a call center has honed your ability to provide exceptional customer service. This includes active listening, empathy, problem-solving, and professionalism—all essential qualities when dealing with pest control customers.

Communication Skills: Call center roles demand clear and effective communication both verbally and in writing. This skill is vital for interacting with customers, colleagues, and technicians in the pest control context.

Time Management: Call centers often operate with strict call handling times, teaching you to manage your time efficiently. This skill can be valuable when meeting deadlines and managing schedules.

Multitasking: Juggling multiple tasks simultaneously, such as taking calls, updating records, and addressing customer inquiries, is common in call center roles. This ability can be advantageous in handling the diverse responsibilities of a Support Services Administrator / Scheduler.

**2. Sales or Service**:
Customer Relationship Building: Sales and service positions involve building and maintaining positive relationships with customers. This skill can help you foster good rapport with pest control clients, enhancing customer satisfaction.

Negotiation Skills: Sales often involve negotiating deals and pricing, which can be useful when addressing customer concerns or discussing service arrangements in the pest control industry.

Product Knowledge: Sales and service professionals typically possess in-depth knowledge of the products or services they offer. In the pest control sector, understanding different treatment options and their benefits can be a valuable asset.

**3. Working in Administration Roles with A/R Focus**:
Attention to Detail: Administrative roles with an accounts receivable (A/R) focus require precision for accurate record-keeping and financial transactions. This attention to detail is essential for maintaining organized records in a pest control company.

Financial Management: Experience in A/R roles often involves managing invoices, payments, and financial records. These skills can be directly applicable to handling payments and financial aspects of customer accounts in the pest co

  • Team Lead

    6 days ago

    Langford, Canada Community Roots Support Services Full time

    **About Community Roots Support Services**: Community Roots Support Services is dedicated to fostering independence and community participation for individuals through Home Sharing and Individualized Support Service programs. Our committed team, alongside natural supports, empowers individuals to overcome challenges and achieve positive personal outcomes,...

  • Administrative Assistant

    2 weeks ago

    Langford, Canada Integra Support Services LTD. Full time

    Join our Team at Integra Support Services! Integra Support Services is a dynamic and expanding social service agency on Vancouver Island. We offer a broad range of services, supports and opportunities to adults and children who live with diverse abilities and intellectual challenges. Our focus is person specific and centred. We offer training,...

  • Community Support Worker

    1 week ago

    Langford, Canada Wellspring Support Inc. Full time

    Job description **Position Requirements**: **Wellspring Support is a CARF-accredited organization providing community inclusion and semi-independent living supports for adults with diverse abilities. We offer comprehensive programs tailored to fit the individual needs of our participants, including providing support with mobility, individualized...

  • Community Support Worker

    2 weeks ago

    Langford, British Columbia, Canada Wellspring Support Inc. Full time

    Job descriptionPosition Requirements:Wellspring Support is a CARF-accredited organization providing community inclusion and semi-independent living supports for adults with diverse abilities. We offer comprehensive programs tailored to fit the individual needs of our participants, including providing support with mobility, individualized communication, and...

  • Team Lead

    2 weeks ago

    Langford, British Columbia, Canada Community Roots Support Services Full time

    About Community Roots Support Services:Community Roots Support Services is dedicated to fostering independence and community participation for individuals through Home Sharing and Individualized Support Service programs. Our committed team, alongside natural supports, empowers individuals to overcome challenges and achieve positive personal outcomes,...

  • Client Service Administrator

    4 weeks ago

    Langford, Canada Langford Veterinary Services Full time

    Client Service Administrator (FT) - Fixed TermClient Service Administrator (FT) - Fixed Term Closing date 27/05/24 We are seeking an experienced, professional, and dynamic customer care focused person who is also interested in working around animals to join our reception team in our Small Animal Referral Hospital. This is a specialised veterinary hospital...

  • Client Service Administrator

    4 weeks ago

    Langford, Canada Langford Veterinary Services Full time

    Client Service Administrator (FT) - Fixed TermClient Service Administrator (FT) - Fixed Term Closing date 27/05/24 We are seeking an experienced, professional, and dynamic customer care focused person who is also interested in working around animals to join our reception team in our Small Animal Referral Hospital. This is a specialised veterinary hospital...

  • Administrative Support

    3 weeks ago

    Langford, Canada City of Langford Full time

    **Administrative Support (Casual Pool)**: As part of our Administrative Support team, you will jump in to fill short-term administrative assignments arising due to employee illness, vacation, or special workload needs. Assignments vary in length but are typically on an on-call basis or up to six months in duration, often filling in as our front counter...

  • Legislative Services Administrative Coordinator

    2 weeks ago

    Langford, British Columbia, Canada City of Langford Full time

    City of LangfordLegislative Services Administrative Coordinator:As one of our Legislative Services Administrative Coordinators, you will support Council and Committee meetings by preparing meeting agendas and supporting the Corporate Officer in ensuring meetings are conducted in compliance with applicable legislation. You will also provide general...

  • Police Services Major Crimes Support Clerk

    3 weeks ago

    Langford, Canada City of Langford Full time

    **Police Services Major Crimes Support Clerk**: The Police Services Major Crimes Support Clerk performs varied administrative and operational support duties for the plain clothes sections of the West Shore Detachment. This position also provides research, administrative and operational support to regular members of the West Shore Detachment external to the...

  • Police Services Major Crimes Support Clerk

    2 weeks ago

    Langford, British Columbia, Canada City of Langford Full time

    Police Services Major Crimes Support Clerk:The Police Services Major Crimes Support Clerk performs varied administrative and operational support duties for the plain clothes sections of the West Shore Detachment. This position also provides research, administrative and operational support to regular members of the West Shore Detachment external to the...

  • Police Services Major Crimes Support Clerk

    2 weeks ago

    Langford, Canada City of Langford Full time

    Police Services Major Crimes Support ClerkWould you like to be part of a dynamic, fast paced, award winning local government organization?  A team that prides itself on providing cost effective local government services for local residents?  Do you have the right attitude, qualifications, and superior people skills for the job?  If so, the City of...

  • Police Services Major Crimes Support Clerk

    2 weeks ago

    Langford, British Columbia, Canada City of Langford Full time

    Police Services Major Crimes Support ClerkWould you like to be part of a dynamic, fast paced, award winning local government organization? A team that prides itself on providing cost effective local government services for local residents? Do you have the right attitude, qualifications, and superior people skills for the job? If so, the City of Langford...

  • Home Support Worker

    3 weeks ago

    Langford, Canada NLaing Services Ltd. Full time

    Home Support Worker We are looking for people who want to make a difference in the lives of others. If you enjoy getting out in the community and exploring the different events in and around Langford, this job could be a fit for you. The key skills and abilities required for the job include: Someone who is self-motivated Great interpersonal skills Can...

  • Office Administrator

    2 weeks ago

    Langford, British Columbia, Canada Trail Appliances Full time

    As a Showroom Administrator you will work very closely with customers and the showroom teams. In this role you will be 50% customer facing and 50% completing administration functions. The Showroom Administrator will support customers with inquiries either over the phone or in person. As the Store Administrator you are required to type at least 40 wpm; have...

  • Office Administrator

    2 weeks ago

    Langford, British Columbia, Canada Trail Appliances Ltd. Full time

    Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We're a fast-growing company with over 500 employees in British Columbia, spread out over 11 showrooms, a Clearance Centre, and offices...

  • Community Support Worker

    4 weeks ago

    Langford, Canada Thompson Community Services Full time

    **Enhancing each day for each individual** **Community Support Workers - Westshore** Temporary full-time and part-time; and casual on-call positions available Challenge yourself in a rewarding environment by joining a progressive and empowering agency. TCS is seeking Community Support Workers who want to make a difference! Duties include: - Providing...

  • Administrative Assistant

    3 weeks ago

    Langford, Canada CANADIAN SEWAGE SOLUTIONS INC. Full time

    We are looking for a passionate and experienced administrative assistant to perform a variety of administrative duties in support to our small team. This is a very important position as you are the frontline and first point of contact with out customers and suppliers. Understanding our business and what we do is critical to providing high quality customer...

  • Customer Experience Administrator

    2 weeks ago

    Langford, Canada Proline Management Ltd. Full time

    Join our weird, fun, unique (and yes we said weird) team in a multifaceted role that blends the responsibilities of a Customer Service Representative and an Administration Coordinator. We are seeking a motivated individual who thrives on assisting others and excels in both client-facing interactions and behind-the-scenes administrative tasks. As a pivotal...

  • Clinical Administrator

    7 days ago

    Langford, Canada AvantSleep Full time

    **Clinical Administrator - Victoria, BC** At AvantSleep, we are committed to providing the highest quality in sleep therapy services across Canada. We provide clinical consultation and treatment for snoring and sleep apnea. We are dedicated to helping our patients improve their lives through better sleep. We have a great career opportunity for someone...