Junior IT Support Specialist

2 months ago

Burnaby, Canada Destination Auto Group Full time

Recognized as the 2019 and 2022 Canadian Automotive Dealers Association (CADA) Laureate Award Winner for Business Innovation and one of Canada’s Best Employers for Recent Graduates for 2024 - Destination Auto Group is looking for a Full-Time Junior IT Support Specialist to join our busy head office department

Based out of our Burnaby head office, you will be providing help desk support across our 4 dealership locations within the lower mainland.

What you’ll be doing:

  • Perform on-site and remote troubleshooting.
  • Provide technical support for issues related to computer systems, software, and hardware for head office and remote dealerships.
  • Communicate effectively with employees and understand various issues.
  • Handle direct and unresolved issues to next tier of support.
  • Manage and upkeep all records of events in tracking system.
  • Network support.
  • Diagnose various network issues.
  • Other various duties assigned by management.

What we need from you:

  • Technical understanding of Microsoft Windows 10, 11, Windows Server 2016/19/25, and Windows Active Directory.
  • Understanding of Microsoft Office 365 suite of products, including Excel, Word, PowerPoint, Outlook, OneDrive, SharePoint, etc.
  • General computer hardware technical skills and knowledge and understanding of storage, virtualization, and networking technologies.
  • A+ and Network+ certifications are an asset, but not required.
  • Helpdesk experience recommended, but not required.
  • Certification or Diploma in a Network Administrator program or relevant field.
  • Ability to multitask, prioritize, and adapt in a fast-paced environment.
  • Excellent interpersonal, communication, and relationship skills.
  • Strong independent worker with excellent time management.
  • Have a valid British Columbia driver’s license.

If this sounds like you, submit your resume to our human resources team today.

We thank all interested applicants; however, only those applicants shortlisted for an interview will be contacted.

Destination Auto Group is an equal opportunity employer.

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