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Regional Director In-Home Sales-/GTA/

2 months ago

Old Toronto, Canada Blinds To Go Full time

Director of Shop-at-Home Sales and Services

Key member of the sales leadership team, the Director of Shop-at-Home (SAH) is the general manager of the in-home business unit servicing markets without Blinds To Go showrooms (BTG Partners Program). Directly managing and working closely with shop-at-home outside contractors, installers, and collaborating with other senior managers, he/she will develop and implement systems and processes that support the rapid growth of this business. He/she must be a good recruiter and manager of outside salespeople and have excellent communication skills.

Key Responsibilities

  • Recruit, manage, and drive growth of the shop-at-home (SAH) business in markets without BTG showrooms (BTG Partners).
  • Actively recruit and onboard outside contractors with experience in window treatments.
  • Work with merchandising and marketing to develop programs and tools that improve BTG Partners performance.
  • Work with business support groups to provide ongoing operational support to BTG partners.
  • Work with installation managers to build an installation network and maintain excellent service levels in remote markets.
  • Help identify and qualify installers as needed.
  • Measure installation service levels.
  • Work with store leadership to identify additional opportunities for the BTG Partners Program.

Key Requirements

Bachelor's degree in business or a related field.

10+ years of experience including:

  • Operating experience in retail or multi-location service business.
  • In-home sales and management experience.
  • Experience managing third-party service providers.
  • Strong interpersonal and communication skills.
  • High energy and strong motivation skills.
  • Very strong customer service, problem-solving, and follow-up skills.
  • Ability to identify root causes and solve issues with a high sense of urgency.
  • Ability to build cross-functional relationships.
  • Experience working independently, but also as part of a team.

Integrating the senior manager into the existing business and culture is critical. We will work with him/her to develop an integration plan that sets up the new manager for success at BTG.

The development plan will be individualized and will include time in our stores to gain a first-hand appreciation of our customer service requirements and to develop key relationships in the field.

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