Bilingual Intake Specialist

2 months ago

Toronto, Canada MSH Americas - Diot-Siaci Group Full time

It's fun to work in a company where passion meets profession, and every team member is not just an employee but a dedicated enthusiast, making the work journey truly enjoyable and fulfilling


About You:

You are a professional with the ability to multi-task and meet tight deadlines. You thrive in a fast-paced, team environment and will provide excellent customer service via email, fax, and phone. You will have the desire to develop an in-depth understanding of the assistance workflow and will work well with the other departments to resolve issues and troubleshoot.


The Intake Specialist will be the first point of contact for members requiring both medical and non-medical assistance. You will be the first point of contact before having the case assigned to a Case Coordinator. The Intake Specialist's duties include but are not limited to helping members find health care providers, book appointments, and make travel arrangements. You will be responsible for communicating the available benefits to members, clients, and service providers.


In this role, you’ll get to experience:

  • Answer all initial calls, emails, faxes, and correspondence
  • Provide assistance services to traveling members such as taxi, ambulance, hotel, and medical bookings, etc.
  • Communicate with service providers around the world (request documentation, reports, invoices, etc.)
  • Update clients on the progress of assistance provided to their members.
  • Assist members with their return home, when necessary.
  • Communicate relevant information to all key stakeholders in impromptu, medical facilities, patients, families, etc.) and triage cases as per departmental policy to achieve the best solutions.
  • Use the case management database to accurately input all case details, actions taken, and next steps.
  • Act as the link between policyholders and family members, medical and service providers and the insurance company.
  • Review and interpret benefits plans.
  • Confirm insurance coverage details to service providers and members.


What you bring:

  • Bachelor’s degree, diploma, in Business, Administration, Health Sciences, or a related field.
  • Minimum 2 years of customer service experience
  • Intermediate-level experience in Microsoft Word and Excel skills
  • Excellent verbal and written communication skills in English & French
  • Superior time management skills
  • Ability to work independently
  • Analytical and decision-making skills
  • Ability to communicate diplomatically
  • Ability to work in a fast-paced and dynamic environment


What’s in it for you:

  • Hybrid work environment
  • Excellent health benefits
  • Employee assistance program
  • Wellness account
  • RRSP matching
  • Minimum 3 weeks’ vacation
  • Generous amount of sick and flex days
  • Tuition reimbursement program
  • Opportunities to learn new skills, grow, and move into different roles
  • A work environment that embraces diversity and promotes inclusivity.
  • Supportive leadership prioritizes your success and cares about your well-being.
  • A growth trajectory designed to expand vertically and horizontally, providing opportunities to pursue your passions and acquire new skills.


Additional Notes

  • The hours for this position are 9 am-5 pm Monday to Friday. Occasional overtime on evenings and weekends may be required from time to time.
  • A laptop will be provided


MSH is an Equal Opportunity Employer

MSH Americas is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We encourage and welcome applicants from all backgrounds to apply for our open positions. Removing obstacles to offer fair access to jobs is our top priority. When a candidate asks for reasonable accommodation throughout the application process, a Human Resources professional will assist them. The information provided during the accommodation request process will be handled, saved, and utilized by the laws that apply to it and the rules of MSH International.

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