Adm Intake and Admin Agent

2 weeks ago


Toronto, Canada LifeWorks Full time

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Our people come with a wide variety of backgrounds: from call centres, retail, food service industry, social services, and/or office environments. We hire people who go above and beyond to provide solutions to our clients. The ADM Intake and Admin Agents are responsible for opening ADM referrals as well as responding to inbound questions regarding the Disability Management Services and referral process.

**Responsibilities**:

- Answers incoming calls: assisting employees by providing information regarding their Disability Management Services.
- Processes incoming referrals, opening and assigning new claims as they come into the system.
- Working with the team to ensure that all responsibilities are completed according to service level agreements.
- Meeting established productivity and qualitative objectives.
- Adhering to scheduled shift times
- Assisting other HPS teams as required
- Providing empathy and support to all callers and referring callers to other resources as appropriate

Qualifications:

- _ Bilingualism in French and English is mandatory._ Applicant must be able to converse and write in both French and English in a professional capacity. Part of the interview process will include a language test.
- High School Diploma
- Ability to multitask in a fast-paced environment
- Ability to work on a team and be able to help others at a moment’s notice
- Ability to problem solve using your own experience and the available resources
- Excellent computer skills and the ability to work primarily online in a paperless environment

Where permitted by law, company employees must be fully immunized to access a TELUS Health or LifeWorks office or customer premises.

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