Bilingual Intake Specialist

1 month ago

Toronto Ontario, Ontario, Canada MSH Americas - Diot-Siaci Group Full time

It's fun to work in a company where passion meets profession, and every team member is not just an employee but a dedicated enthusiast, making the work journey truly enjoyable and fulfilling


About You:

You are a professional with the ability to multi-task and meet tight deadlines. You thrive in a fast-paced, team environment and will provide excellent customer service via email, fax, and phone. You will have the desire to develop an in-depth understanding of the assistance workflow and will work well with the other departments to resolve issues and troubleshoot.


The Intake Specialist will be the first point of contact for members requiring both medical and non-medical assistance. You will be the first point of contact before having the case assigned to a Case Coordinator. The Intake Specialist's duties include but are not limited to helping members find health care providers, book appointments, and make travel arrangements. You will be responsible for communicating the available benefits to members, clients, and service providers.


In this role, you’ll get to experience:

  • Answer all initial calls, emails, faxes, and correspondence
  • Provide assistance services to traveling members such as taxi, ambulance, hotel, and medical bookings, etc.
  • Communicate with service providers around the world (request documentation, reports, invoices, etc.)
  • Update clients on the progress of assistance provided to their members.
  • Assist members with their return home, when necessary.
  • Communicate relevant information to all key stakeholders in impromptu, medical facilities, patients, families, etc.) and triage cases as per departmental policy to achieve the best solutions.
  • Use the case management database to accurately input all case details, actions taken, and next steps.
  • Act as the link between policyholders and family members, medical and service providers and the insurance company.
  • Review and interpret benefits plans.
  • Confirm insurance coverage details to service providers and members.


What you bring:

  • Bachelor’s degree, diploma, in Business, Administration, Health Sciences, or a related field.
  • Minimum 2 years of customer service experience
  • Intermediate-level experience in Microsoft Word and Excel skills
  • Excellent verbal and written communication skills in English & French
  • Superior time management skills
  • Ability to work independently
  • Analytical and decision-making skills
  • Ability to communicate diplomatically
  • Ability to work in a fast-paced and dynamic environment


What’s in it for you:

  • Hybrid work environment
  • Excellent health benefits
  • Employee assistance program
  • Wellness account
  • RRSP matching
  • Minimum 3 weeks’ vacation
  • Generous amount of sick and flex days
  • Tuition reimbursement program
  • Opportunities to learn new skills, grow, and move into different roles
  • A work environment that embraces diversity and promotes inclusivity.
  • Supportive leadership prioritizes your success and cares about your well-being.
  • A growth trajectory designed to expand vertically and horizontally, providing opportunities to pursue your passions and acquire new skills.


Additional Notes

  • The hours for this position are 9 am-5 pm Monday to Friday. Occasional overtime on evenings and weekends may be required from time to time.
  • A laptop will be provided


MSH is an Equal Opportunity Employer

MSH Americas is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. We encourage and welcome applicants from all backgrounds to apply for our open positions. Removing obstacles to offer fair access to jobs is our top priority. When a candidate asks for reasonable accommodation throughout the application process, a Human Resources professional will assist them. The information provided during the accommodation request process will be handled, saved, and utilized by the laws that apply to it and the rules of MSH International.

  • Intake Coordinator

    3 weeks ago

    Toronto, Ontario, Canada pt Health Full time

    Job Title: Intake CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Intake Coordinator to join our team at pt Health. As the initial point of contact for clients, you will be responsible for accepting and recording new referrals, verifying information, and coordinating assessment times with our network of clinics.Key...

  • Intake Coordinator

    3 weeks ago

    Toronto, Ontario, Canada pt Health Full time

    Job Title: Intake CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Intake Coordinator to join our team at pt Health. As the initial point of contact for clients, you will be responsible for accepting and recording new referrals, verifying information, and coordinating assessment times with our network of clinics.Key...

  • Intake Coordinator

    4 weeks ago

    Toronto, Ontario, Canada pt Health Full time

    Job Title: Intake CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Intake Coordinator to join our team at pt Health. As the initial point of contact for clients, you will be responsible for accepting and recording new referrals, verifying information, and coordinating assessment times with our network of clinics.Key...

  • Intake Coordinator

    4 weeks ago

    Toronto, Ontario, Canada pt Health Full time

    Job Title: Intake CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Intake Coordinator to join our team at pt Health. As the initial point of contact for clients, you will be responsible for accepting and recording new referrals, verifying information, and coordinating assessment times with our network of clinics.Key...

  • Intake Coordinator

    4 weeks ago

    Toronto, Ontario, Canada pt Health Full time

    Job Summary:The Intake Coordinator role at Lifemark is a critical position that serves as the initial point of contact for clients and key customers. As a member of the Customer Contact Centre team, this role is essential in ensuring timely access to quality treatment services for patients. The ideal candidate will possess excellent communication and...

  • Intake Coordinator

    4 weeks ago

    Toronto, Ontario, Canada pt Health Full time

    Job Summary:The Intake Coordinator role at Lifemark is a critical position that serves as the initial point of contact for clients and key customers. As a member of the Customer Contact Centre team, this role is essential in ensuring timely access to quality treatment services for patients. The ideal candidate will possess excellent communication and...

  • Intake Coordinator

    2 weeks ago

    Toronto, Ontario, Canada pt Health Full time

    Intake Coordinator Role SummaryThe Intake Coordinator is the initial point of contact for clients and acts as a resource for key customers. This role is an integral part of the Customer Contact Centre team, ensuring timely access to quality treatment services for patients. The ideal candidate will possess excellent communication and interpersonal skills,...

  • Intake Coordinator

    1 month ago

    Toronto, Ontario, Canada SPRINT Senior Care Full time

    About SPRINT Senior CareWe are a not-for-profit community support service agency in Toronto, dedicated to providing high-quality services to seniors and their caregivers. Our mission is to enable seniors to live independently and stay healthy, safe, and connected.About the RoleThe Intake Coordinator will be the initial point of contact for our House Calls...

  • Intake Coordinator

    1 month ago

    Toronto, Ontario, Canada SPRINT Senior Care Full time

    About SPRINT Senior CareWe are a not-for-profit community support service agency in Toronto, dedicated to providing high-quality services to seniors and their caregivers. Our mission is to enable seniors to live independently and stay healthy, safe, and connected.About the RoleThe Intake Coordinator will be the initial point of contact for our House Calls...

  • Mental Health Intake Specialist

    2 weeks ago

    Toronto, Ontario, Canada Canadian Mental Health Association Full time

    Job Summary:We are seeking a highly skilled Mental Health Intake Specialist to join our team at the Canadian Mental Health Association. As a key member of our clinical team, you will be responsible for administering assessments, triaging clients, and providing service navigation and interim support.Key Responsibilities:Administer Clinical Intake, Triage...

  • Patient Intake Coordinator

    2 months ago

    Toronto, Ontario, Canada North York General Hospital Full time

    Job Title: Patient Intake RepresentativeNorth York General Hospital is seeking a highly skilled and detail-oriented Patient Intake Representative to join our dynamic team in the Patient Registration Department. As a key member of our team, you will play a vital role in ensuring the smooth registration and check-in process for patients, while maintaining...

  • Patient Intake Coordinator

    2 months ago

    Toronto, Ontario, Canada North York General Hospital Full time

    Job Title: Patient Intake RepresentativeNorth York General Hospital is seeking a highly skilled and detail-oriented Patient Intake Representative to join our dynamic team in the Patient Registration Department. As a key member of our team, you will play a vital role in ensuring the smooth registration and check-in process for patients, while maintaining...

  • Patient Intake Coordinator

    3 weeks ago

    Toronto, Ontario, Canada North York General Hospital Full time

    Job Title: Patient Intake RepresentativeAt North York General Hospital, we are committed to delivering exceptional patient care. As a Patient Intake Representative, you will play a vital role in ensuring that patients receive the best possible experience from the moment they arrive at our hospital.Key Responsibilities:Register patients and collect required...

  • Mental Health Intake Specialist Position

    2 weeks ago

    Toronto, Ontario, Canada Canadian Mental Health Association Full time

    We are seeking a highly skilled Mental Health Intake Specialist to join our team at the Canadian Mental Health Association York Region and South Simcoe.This is an ideal role for candidates to build experience and professional development with the national leader in community mental health while implementing CBT within a publicly funded mental health...

  • Intake Information Management Support Specialist

    7 days ago

    Toronto, Ontario, Canada VHA Home HealthCare Full time

    About the RoleVHA Home HealthCare is seeking a highly skilled Intake Information Management Support Staff to join their team. As a member of the Intake and Information Management Team, you will provide full clerical and administrative support to the team.

  • Mental Health Intake Specialist

    3 weeks ago

    Toronto, Ontario, Canada Canadian Mental Health Association Full time

    Job Summary:We are seeking a highly skilled Mental Health Intake Specialist to join our team at the Canadian Mental Health Association. As a key member of our clinical team, you will be responsible for administering assessments, triaging clients to appropriate services, and providing service navigation and interim support.Key Responsibilities:Administer...

  • Intake Coordinator

    3 weeks ago

    Toronto, Ontario, Canada pt Health Full time

    Job Summary:The Intake Coordinator role at Lifemark is the initial point of contact for clients and acts as a resource for key customers. As a member of the Customer Contact Centre team, this role is an integral position that assures Lifemark is able to provide early treatment intervention and access for patients who require quality treatment services.Key...

  • Mental Health Intake Specialist

    4 days ago

    Toronto, Ontario, Canada Canadian Mental Health Association Full time

    We are seeking a skilled Mental Health Intake Specialist to join our team at the Canadian Mental Health Association. As a key member of our clinical team, you will be responsible for conducting comprehensive assessments, triaging clients, and providing navigation support to ensure they receive the appropriate services.This is an ideal role for a social...

  • Bilingual Claims Specialist

    4 weeks ago

    Toronto, Ontario, Canada S.i. Systèmes Full time

    Job Title: Jr. Bilingual Claims SpecialistWe are seeking a Jr. Bilingual Claims Specialist to join our team at S.i. Systèmes. As a Jr. Bilingual Claims Specialist, you will be responsible for providing accurate and professional service to clients, processing death claim benefits, and supporting administrative requirements.Key Responsibilities:Adjudicate...

  • Bilingual Claims Specialist

    4 weeks ago

    Toronto, Ontario, Canada S.i. Systèmes Full time

    Job Title: Jr. Bilingual Claims SpecialistWe are seeking a Jr. Bilingual Claims Specialist to join our team at S.i. Systèmes. As a Jr. Bilingual Claims Specialist, you will be responsible for providing accurate and professional service to clients, processing death claim benefits, and supporting administrative requirements.Key Responsibilities:Adjudicate...