Intake Specialist

7 months ago

Toronto, Canada MSH International (Canada) Ltd. Full time

_**It's fun to work in a company where passion meets profession, and every team member is not just an employee but a dedicated enthusiast, making the journey of work truly enjoyable and fulfilling**_

**About Us**:
The Intake Specialist will be the first point of contact for members requiring both medical and non-medical assistance. You will be the first point of contact before having the case assigned to a Case Coordinator. The Intake Specialist duties includes but is not limited to helping members find health care providers, book appointments, and make travel arrangements. You will be responsible for communicating the available benefits to members, clients, and service providers.

**In this role, you’ll get to experience**:

- Communicate and coordinate with service providers around the world (request documentation, reports, invoices, etc.)
- Opening and closing of cases in the case management database
- Performing duties throughout the case management process in supporting the team with their functions including cost-to-dates and obtaining medical notes to assist with cost containment
- Accurately document all communication with members, providers and clients in the case management database
- Communicate relevant information to all key stakeholders in a timely manner (clients, medical facilities, patients, families, etc.) and triage cases as per departmental policy to achieve best solutions.
- Other duties as assigned

**What you bring**:

- Diploma or bachelor’s in business, Administration, Health Sciences, or a related field.
- Minimum 2 years of customer service experience
- Intermediate level experience in Microsoft Word and Excel skills
- Fluent in Arabic (verbal and written) (GCC Dialect)
- Excellent verbal and written communication skills in English
- Superior time management and organizational skills
- Ability to work independently
- Analytical and decision-making skills
- Ability to communicate diplomatically
- Ability to work in a fast-paced and dynamic environment

**Preferred Skills**
- Prior experience managing cases for an International Patient Program.
- Previous experience in travel, major medical, or expat insurance within a TPA environment

**What’s in it for you**:

- Hybrid work environment
- Excellent health benefits
- Employee assistance program
- Wellness account
- Minimum 3 weeks’ vacation
- Generous sick and flex days
- Opportunities to learn new skills, grow, and move into different roles
- A work environment that embraces diversity and promotes inclusivity.
- Supportive leadership prioritizes your success and cares about your well-being.
- A growth trajectory that is designed to expand both vertically and horizontally, providing you with opportunities to pursue your passions and acquire new skills.

**Additional Notes**
- This position requires availability for a shift that will cover the USA business hours of operation. A rotational shift to satisfy business operational needs including days and evenings is required including holidays. Overtime is required on an occasional basis.
- A laptop is required and will be supplied.
- Hybrid office work model.

**MSH is an Equal Opportunity Employer**

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Language**:

- Arabic (preferred)

Work Location: Hybrid remote in Toronto, ON

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