help desk technician

3 weeks ago


Calgary, Canada Team Wireless Ltd Full time
  • Education:
  • Expérience: Education
  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Computer technology/computer systems technology
  • or equivalent experienceTasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Provide customer service
  • Manage incidentsExperience
  • 1 year to less than 2 yearsSupport for newcomers and refugees
  • Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 30 to 40 hours per week


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