Online Help Desk Technician

1 week ago


Calgary AB, Canada Tata Consultancy Services Full time

TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity and is reflected in our people stories across our workforce implemented through equitable workplace policies and processes. About TCSTata Consultancy Services is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.Service Desk JD Single point of contact to record all IT incidents, email, and requests through ServiceNow.•Provide updates on all outstanding tickets for service desk operations and Manage ticket resolution with end-users.•Provide onsite/remote support to end users for their technical issues related to their end points.•IMAC requests and desk moves and IT Service Kiosk support Hardware break/fix including warranty support with vendors.•mouse) Assist in inventory and lifecycle management of devices, working with IT Store and Asset Management team.



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