Help Desk Analyst

4 weeks ago


Calgary, Alberta, Canada Targeted Talent Full time

We are in search of a dynamic Help Desk Analyst with strong customer service skills to join our client's IT team. The ideal candidate should have deep knowledge of PC operating systems, configurations, installations, upgrades, and troubleshooting.

Responsibilities:

  • Providing First Level technical support to users for routine desktop issues
  • Installing and configuring Microsoft Windows 10 and managing applications
  • Handling support for MS Office 365, Microsoft Teams, Virtual Desktops, and Adobe Acrobat DC
  • Following established procedures, prioritizing user requests, and maintaining documentation
  • Taking care of hardware inventory, asset database, and help desk tickets
  • Re-imaging desktops and laptops, configuring network printers, and assisting with security updates
  • Supporting audio and video infrastructure for events
  • Other assigned duties as needed

Requirements:

  • Computer Science/Engineering Diploma or equivalent experience
  • 1-3 years of technical support or IT customer service experience
  • Knowledge of desktop hardware, troubleshooting skills, and CompTIA certification preferred
  • Strong problem-solving skills, commitment to customer satisfaction, and excellent communication abilities
  • Experience in a 24x7 environment, preferably in a legal or corporate setting

Perks:

  • Competitive salary
  • Paid vacation
  • Health and dental benefits
  • Flexible work arrangements

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