Systems Administrator/Operations Support Specialist

6 months ago

Toronto, Canada CB Canada Full time
Systems Administrator/Operations Support Specialist - Intermediate

Systems Administrator/Operations Support Specialist

On behalf of our client in the Government Services Sector, PROCOM is looking for a Systems Administrator/Operations Support Specialist.

Systems Administrator/Operations Support Specialist – Job Description

  • Operational Support – Queue Management

  • Ensure that all SUS operational support requests are assigned and actioned in compliance with service level targets

  • Operational Support - Incident and Service Request Management

  • Review submitted incident tickets to ensure completeness of information

  • Provide basic triage and assign Tier 3 specialists as required

  • Monitor tickets to ensure compliance with service level targets

  • Provide support in closing/resolving tickets where required

  • Provide reports on current status of assigned tickets

  • Provide historical reports on volume, performance, trends, etc.

  • Operational Support - Service Request Fulfillment

  • Complete standard service requests in support of SUS clients such as:

  • Password administration

  • Account administration (add/delete/modify)

  • Access to tools such as monitoring, automated deployment, log analysis, etc.

  • Operational Support – Change Management

  • Review assessment tasks on new CRQs to ensure compliance with SUS standards

  • Assign tasks to support specialists as required

  • Monitor tasks to ensure alignment with CRQ deadlines and change management processes

  • Provide support in closing tasks where required

  • Provide reports on current status of assigned tasks

  • Provide reports on scheduled CRQs impacting SUS

  • Provide historical reports on volume, performance, trends, etc.

  • Operational Support - Configuration Management

  • Provide support in managing SUS components in CI inventory

  • Update CI components and relationships

  • Prepare and schedule regular reports on CI inventory

  • This position will support all operational work related to hosting client applications in the shared hosting environment of the Shared Utility Service (SUS)

  • They will perform roles such as operations support and queue manager, service request fulfillment lead and configuration management.

  • The Middleware Administrator Analyst has expertise in Middleware services and technology such as application hosting services, WebSphere, infrastructure configuration, network services and cloud services

  • This position will provide support for the larger SUS team in hosting and supporting 200+ Java applications.

  • Operational tasks including incident intake and triage, service request fulfillment, change request assessment and implementation, and general reporting and data analysis

Systems Administrator/Operations Support Specialist – Mandatory Skills

  • 2+ years' experience in ITIL Service Management

  • Incident – Basic triage and assessment with assignment to Tier three

  • Queue management – Assignment of tickets

  • Change management – Creation and management of Change Requests

  • Configuration management – Management of component inventory

  • 2+ years' experience in Operational Support

  • Familiarity with WebSphere, Oracle 19c, Kubernetes, Ansible

  • Experience with Enterprise Data Analysis / visualization tools like Power BI

  • Experience with middleware application suite such as but not limited to:

  • IBM WebSphere Application Server/NDM/Liberty

  • IBM DataPower

  • Deployment Automation

  • Middleware Monitoring tools e.g., ITCAM

  • Cloud technology including Kubernetes/Ansible

  • Experience with ITIL Incident Management process

  • Experience with ITIL Change Management process

  • Experience with Remedy/eSMT or other service management tools

  • Experience with reporting tools and data visualization e.g., PowerBI

  • Demonstrate strong communication and problem-solving skills

  • Experience with standard MS office suite

  • Demonstrate initiative and responsiveness

  • General Project Coordination and Communication - 30%

  • Experience with coordinating and leading initiatives with both technical and business stakeholders

  • Excellent verbal communication skills; ability to explain complex, highly technical information to non-technical colleagues using clear, simple language

  • Excellent analytical and problem-solving abilities

  • Experience with planning and implementation of changes

  • Experience with developing project scope documents and project plans

  • Experience creating and maintaining documentation for operational procedures

  • Experience with using Microsoft Office and other tools to automate processes, analyze data and create reports or data visualization

  • Service Management - 30%

  • Experience with ITIL best practices for IT Service Management including:

  • Change Management

  • Incident Management

  • Problem Management

  • Configuration Management

  • Experience with Remedy/eSMT or other service management tools in an IT support environment

  • 2+ years of hands-on experience managing incidents, problems and service request through the lifecycle. Including documenting, tracking and monitoring to ensure timely resolution in line with SLAs

  • Experience with reviewing data and producing analyses, reports, and data visualizations

  • Middleware Support - 35%

  • Experience with handling fluctuating workloads, conflicting priorities and concurrent activities in an IT support environment

  • 2+ years of hands-on technical working experience with the systems administration of Oracle Solaris (Sun Solaris) and Red Hat Enterprise Linux (RHEL).

  • 2+ years of hands-on technical working experience with IBM WebSphere/Liberty/NDM

  • 2+ years of hands-on technical working experience in supporting application/web servers

  • Understanding of DevOps and CI/CD concepts and tools e.g., Jenkins/Ansible, etc.

  • Experience with Axway Secure Transport or similar FTP/SFTP system

  • Development experience or exposure to DataPower platform is an asset

  • Development experience with Informatica, IBM MQ, IBM ACE is an asset

  • General exposure to cloud-based computing solutions and concepts

  • General exposure to network topologies (firewalls, load balancers, DNS)

  • Public Sector Experience - 5%

  • Experience working within the BPS or other government would be preferred

Systems Administrator/Operations Support Specialist - Assignment Start Date

ASAP – 6 months to start

Systems Administrator/Operations Support Specialist - Assignment Location

Toronto, ON – Work Onsite

  • Systems Administrator/operations Support Specialist

    6 months ago

    Toronto, Canada Arthur Grand Technologies Inc Full time

    **Company Description** We are a minority owned staff augmentation and technology consulting company To keep our valued employees, we need to keep them engaged in challenging, interesting work, offer market-relevant benefits and provide continued opportunities for professional growth. Arthur Grand Technologies is currently seeking a highly motivated and...

  • Systems Administrator/operations Support Specialist

    3 months ago

    Toronto, Canada ydc pro Inc Full time

    Hello All, we are hiring for **Systems Administrator/Operations Support Specialist ** position for Toronto location work type: Contract and Hybrid Must be PR / Citizen Must haves: At least 3 years of Operation support Previous OPS/Justice sector experience will be an asset **CRITERIA**:Criteria 1 - Technical Skills (35 Points)** - Programming and...

  • Systems Administrator/operations Support Specialist

    5 months ago

    Toronto, Canada Arthur Grand Technologies Inc Full time

    Arthur Grand Technologies is currently seeking a highly motivated and **Systems Administrator/Operations Support Specialist - Intermediate** for one of our clients. **Position: Systems Administrator/Operations Support Specialist - Intermediate** **Location: Toronto, Ontario (Hybrid)** **Duration: Long Term Contract** **Must haves**: - Tier 1 business...

  • Systems Administrator/operations Support Specialist

    5 months ago

    Toronto, Canada Arthur Grand Technologies Inc Full time

    Arthur Grand Technologies is currently seeking a highly motivated and skilled **Systems Administrator/Operations Support Specialist **for one of our clients. **Role: Systems Administrator/Operations Support Specialist** **Location: Toronto, Ontario (Hybrid)** **Duration: Long term** **Must haves**: - Tier 1 business help desk and service/incident...

  • Administrative Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada LIBERTY HOUSE LAW FIRM Full time

    Job Title:Administrative Support SpecialistAbout the Role:We are seeking an Administrative Support Specialist to join our team at Liberty House Law Firm. As an Administrative Support Specialist, you will provide administrative support to our staff, ensuring the smooth operation of our office.Key Responsibilities:Provide administrative support to staff...

  • IT Support and Systems Administrator

    2 weeks ago

    Toronto, Canada Vosyn Full time

    Job Title: IT Support and Systems AdministratorCompany: Vosyn AI Venture LabLocation: Hybrid, at our Etobicoke office. Duration: Internship ( Full-time, 520 hours)Compensation: Hourly (paid in equity compensation equivalent to CAD $32/hour) High-performing interns will have the opportunity to transition into a full-time role. Joining...

  • Administrative Support Specialist

    3 weeks ago

    Toronto, Ontario, Canada TROPICAL TREETS Full time

    At TROPICAL TREETS, we are looking for an Administrative Support Specialist to join our team. The ideal candidate will have a strong background in education and experience in office administration.The Administrative Support Specialist will be responsible for arranging seminars, conferences, and other events. They will also oversee the development of...

  • Systems Administrator/ops Support Specialist

    5 months ago

    Toronto, Canada Dawn InfoTek Inc. Full time

    **Dawn InfoTek Inc.** is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients. We are currently seeking competent individuals to fulfill the role of **Systems...

  • Administrative Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada REXDALE FINANCIAL SERVICES COR Full time

    Job Title: Administrative Support SpecialistRexdale Financial Services Corp is seeking an Administrative Support Specialist to join our team. As an Administrative Support Specialist, you will be responsible for providing administrative support to our team members, ensuring the smooth operation of our office.Key Responsibilities:Determine and establish office...

  • Administrative Support Specialist

    1 month ago

    Toronto, Ontario, Canada beBee Professionals Full time $35,000 - $50,000

    We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at beBee Professionals in Toronto. The successful candidate will be responsible for providing administrative support to our office operations, ensuring that our office runs efficiently and smoothly.Key Responsibilities:Provide administrative support to...

  • Operations Support Specialist

    2 weeks ago

    Toronto, Ontario, Canada Randstad Full time

    We are seeking a skilled and dedicated Operations Support Specialist to join our dynamic commercial property management team at Randstad.About the OpportunityThis role offers an exciting opportunity to work in a fast-paced environment, delivering top-notch customer service and supporting daily administrative tasks. As an Operations Support Specialist, you...

  • Executive Support Specialist

    2 weeks ago

    Toronto, Ontario, Canada Universal Misting Systems Inc Full time

    Job OverviewWe are seeking an exceptional Executive Support Specialist to join our team at Universal Misting Systems Inc. In this pivotal role, you will provide administrative support to senior management and contribute to the smooth operation of our organization.About the RoleThe ideal candidate will have a secondary (high) school graduation certificate and...

  • Administrative Operations Specialist

    2 weeks ago

    Toronto, Ontario, Canada RJC Global Impact Full time

    Job Title:Administrative Operations SpecialistRJC Global Impact is seeking a highly organized and detail-oriented Administrative Operations Specialist to join our team. In this role, you will be responsible for implementing new administrative procedures, reviewing and evaluating existing ones, and ensuring seamless day-to-day operations.About the Role:This...

  • Administrative Operations Specialist

    3 weeks ago

    Toronto, Ontario, Canada RJC Global Impact Full time

    Job Title: Administrative Operations SpecialistAbout the Role:RJC Global Impact is seeking a highly skilled and experienced Administrative Operations Specialist to join our team. As an Administrative Operations Specialist, you will be responsible for providing administrative support to our organization, ensuring the smooth operation of our daily...

  • Administrative Support Specialist

    2 weeks ago

    Toronto, Ontario, Canada Zwiebel and Associates, Professional Corporation Full time

    Job TitleAdministrative Support SpecialistAbout UsZwiebel and Associates, Professional Corporation is a dynamic organization seeking a skilled Administrative Support Specialist to join our team.Job DescriptionWe are looking for an experienced Administrative Support Specialist to provide high-quality administrative support to our team. This role will involve...

  • System Support Associate

    6 months ago

    Toronto, Canada Infinite Investment Systems Full time

    We are currently looking to hire for our System Support team! In this position, the System Support team member will work with clients by providing them with system support on Harmony (portfolio management software). The role requires collaboration with intelligent, energetic, and driven colleagues in a friendly and agile office environment. You will be the...

  • Operational Support Specialist

    2 weeks ago

    Toronto, Ontario, Canada Randstad Canada Full time

    We are seeking a skilled Service Officer II to join our team in Toronto. As an Operational Support Specialist, you will play a critical role in supporting critical business functions by utilizing your strong organizational skills and proficiency in Microsoft Office (Excel, PowerPoint, Word).This is a 12-month contract opportunity with a top 5 bank. The ideal...

  • System Support Associate

    5 months ago

    Toronto, Canada Infinite Investment Systems Full time

    We are currently looking to hire for our System Support team! In this position, the System Support team member will work with clients by providing them with system support on Harmony (portfolio management software). The role requires collaboration with intelligent, energetic, and driven colleagues in a friendly and agile office environment. You will be the...

  • System Support Associate

    5 months ago

    Toronto, Canada Infinite Investment Systems Full time

    We are currently looking to hire for our System Support team! In this position, the System Support team member will work with clients by providing them with system support on Harmony (portfolio management software). The role requires collaboration with intelligent, energetic, and driven colleagues in a friendly and agile office environment. You will be the...

  • Administrative Support Specialist

    4 weeks ago

    Toronto, Ontario, Canada MVD Law professional corporation Full time

    MVD Law professional corporation seeks an experienced Administrative Support Specialist to join our team. As a key member of our administrative team, the successful candidate will provide high-level administrative support to our legal professionals and contribute to the smooth operation of our office.Key ResponsibilitiesCoordinate the flow of information and...