System Support Associate

6 days ago

Toronto, Canada Infinite Investment Systems Full time

We are currently looking to hire for our System Support team In this position, the System Support team member will work with clients by providing them with system support on Harmony (portfolio management software). The role requires collaboration with intelligent, energetic, and driven colleagues in a friendly and agile office environment. You will be the primary point of contact for all system support inquiries for our clients.

Please note: This position is a hybrid position and requires working from an office environment 2-3 days of the week.

DUTIES AND RESPONSIBILITIES
- Provide day to day support of the Harmony system to customers.
- Document all interactions with clients in the Client Management System.
- Assist with client communications, custom reports, new client implementations, new feature launches.
- Provide training of the Harmony and other applicable systems to new users.
- Assist with system development to resolve technical issues and perform user testing for the development team.
- Set up new users’ accounts on the system and on the server.
- Troubleshoot Harmony and other applicable system problems, diagnosing and solving software faults, identify and investigate exceptions within established time parameters.
- Assist with data reconciliation projects; develop and maintain accurate portfolio information for external clients and internal parties
- Provide support and training to users and other team members, if necessary, interface between internal teams and clients, participate in meetings as required, daily administrative tasks
- Help users optimize their experience with Harmony and other applicable systems.
- Work with internal teams to assist the delivery of custom reports, client communication, client conversion and implementations and other client management initiatives.
- A keen client services focus, an outgoing and engaging personality, and a strong desire to support a software user base of financial industry professionals all contribute to your success in this role.

QUALIFICATIONS
- 1-2+ years experience working within a software support environment
- Strong communications skills, including the ability to engage with clients and prospects to understand their business and operations requirements
- Understanding of the investment management industry, business practices and operations within depth knowledge of middle office activities such as investment data management, reconciliation, compliance, risk, and performance measurement.
- Solid technical background with understanding and/or hands-on experience in software development and web technologies
- Strong time management and prioritization skills, as well as attention to detail
- Self-motivated - ‘Find a way to get it done’ attitude
- Diploma / Bachelor's Degree in Finance, Business, Information Technology, or related field

**Salary**: $42,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- Paid time off
- Vision care
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Toronto, ON M5V 2A1: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Toronto, ON M5V 2A1

  • System Support Associate

    3 weeks ago

    Toronto, Canada Infinite Investment Systems Full time

    We are currently looking to hire for our System Support team! In this position, the System Support team member will work with clients by providing them with system support on Harmony (portfolio management software). The role requires collaboration with intelligent, energetic, and driven colleagues in a friendly and agile office environment. You will be the...

  • System Support Associate

    3 weeks ago

    Toronto, Canada Infinite Investment Systems Full time

    We are currently looking to hire for our System Support team! In this position, the System Support team member will work with clients by providing them with system support on Harmony (portfolio management software). The role requires collaboration with intelligent, energetic, and driven colleagues in a friendly and agile office environment. You will be the...

  • System Support Associate

    3 days ago

    Toronto, Canada Infinite Investment Systems Full time

    We are currently looking to hire for our System Support team! In this position, the System Support team member will work with clients by providing them with system support on Harmony (portfolio management software). The role requires collaboration with intelligent, energetic, and driven colleagues in a friendly and agile office environment. You will be the...

  • Power System Analyst

    4 weeks ago

    Toronto, Ontario, Canada Independent Electricity System Operator Full time

    The opportunity The Power System Analyst, as part of the Real-time Application team, is accountable for performing duties related to specific phases of work in the coordination and management of network model builds in support of the reliable operation of the IESO controlled grid and the IESO administered markets. This position requires in-depth knowledge of...

  • Power System Analyst

    1 month ago

    Toronto, Ontario, Canada Independent Electricity System Operator Full time

    The opportunity The Power System Analyst, as part of the Real-time Application team, is accountable for performing duties related to specific phases of work in the coordination and management of network model builds in support of the reliable operation of the IESO controlled grid and the IESO administered markets. This position requires in-depth knowledge of...

  • Power System Analyst

    1 week ago

    Toronto, Ontario, Canada Independent Electricity System Operator Full time

    The opportunity The Power System Analyst, as part of the Real-time Application team, is accountable for performing duties related to specific phases of work in the coordination and management of network model builds in support of the reliable operation of the IESO controlled grid and the IESO administered markets. This position requires in-depth knowledge of...

  • Power System Analyst

    1 month ago

    Toronto, Canada Independent Electricity System Operator Full time

    The opportunity  The Power System Analyst, as part of the Real-time Application team, is accountable for performing duties related to specific phases of work in the coordination and management of network model builds in support of the reliable operation of the IESO controlled grid and the IESO administered markets.  This position requires...

  • System Operator

    4 weeks ago

    Toronto, Ontario, Canada Independent Electricity System Operator Full time

    The opportunity As a member of the Control Room Operations Team, the System Operator helps fulfill the IESO's roles as Reliability Coordinator, Transmission Operator and Balancing Authority for the province of Ontario by administering the IESO Controlled Grid ("ICG") and the IESO Administered Markets ("IAM") on a minute-to-minute basis ensuring a reliable,...

  • System Operator

    1 month ago

    Toronto, Ontario, Canada Independent Electricity System Operator Full time

    The opportunity As a member of the Control Room Operations Team, the System Operator helps fulfill the IESO's roles as Reliability Coordinator, Transmission Operator and Balancing Authority for the province of Ontario by administering the IESO Controlled Grid ("ICG") and the IESO Administered Markets ("IAM") on a minute-to-minute basis ensuring a reliable,...

  • Associate, Total Rewards and Systems

    2 months ago

    Toronto, Canada Holland Bloorview Kids Rehabilitation Hospital Full time

    Reporting to the Manager, Organizational Transformation and Effectiveness, the Associate, Total Rewards and Systems works closely with team members in the People and Culture Office, providing functional and technical system support and administrative support. The Associate, Total Rewards and Systems is a key team player in ensuring system data integrity,...

  • Associate, Total Rewards and Systems

    2 days ago

    Toronto, Canada Holland Bloorview Kids Rehabilitation Hospital Full time

    Reporting to the Manager, Organizational Transformation and Effectiveness, the Associate, Total Rewards and Systems works closely with team members in the People and Culture Office, providing functional and technical system support and administrative support. The Associate, Total Rewards and Systems is a key team player in ensuring system data integrity,...

  • Associate, Total Rewards and Systems

    2 weeks ago

    Toronto, Canada Holland Bloorview Kids Rehabilitation Hospital Full time

    Join us in building a world of possibility! Holland Bloorview Kids Rehabilitation Hospital is Canada’s largest pediatric rehabilitation hospital. We are a top 40 Canadian research hospital that is fully affiliated with the University of Toronto, and we serve over 8,500 families annually. Our vision is to support the most meaningful and healthy futures for...

  • System Support Specialist

    4 weeks ago

    Toronto, Canada Paladin Technologies Full time

    Paladin Technologies has emerged as the largest complex systems integrator in Canada. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. We are 100% Canadian-owned and operate nationally. The experts...

  • Associate Director, Systems

    1 week ago

    Toronto, Canada University of Toronto Full time

    **Date Posted**:02/02/2024 **Req ID**:35864 **Faculty/Division**: School of Graduate Studies **Department**: School of Graduate Studies **Campus**: St. George (Downtown Toronto) **Description**: As the Associate Director, Systems and Reporting at the University of Toronto's School of Graduate Studies (SGS), you will be a strategic leader who positively...

  • System Supportability/lifecycle Specialist

    2 months ago

    Toronto, Canada Thales Full time

    Location: Toronto, Canada Thales people architect solutions that support 85 million mainline and suburban passenger journeys, worldwide, every day. Our Rail Signalling and Communication systems are used on metro lines across major cities, and 72,000 kms of route, 52,000 trains per day in 16 countries are controlled by our Traffic Management Systems....

  • System Support Specialist

    1 week ago

    Toronto, Ontario, Canada Paladin Technologies Full time

    Paladin Technologies has emerged as the largest complex systems integrator in Canada. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support.We are 100% Canadian-owned and operate nationally. The experts...

  • Application Support Associate, Supply Chain Systems

    4 weeks ago

    Toronto, Canada Canada Goose Inc. Full time

    Company Description Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to...

  • Associate Quality Systems Coordinator

    2 months ago

    Toronto, Canada Redpath Sugar Ltd Full time

    Redpath Sugar Ltd. is located on Toronto’s historic downtown waterfront and has been part of Canada’s heritage for over 160 years. Our brand is the oldest food-related trademark in Canada and is recognized across the country. Redpath Sugar is part of ASR Group, the largest cane sugar refiner in the world. **OVERVIEW** The Associate Quality Systems...

  • Associate Quality Systems Coordinator

    4 days ago

    Toronto, Canada Redpath Sugar Ltd Full time

    Redpath Sugar Ltd. is located on Toronto’s historic downtown waterfront and has been part of Canada’s heritage for over 160 years. Our brand is the oldest food-related trademark in Canada and is recognized across the country. Redpath Sugar is part of ASR Group, the largest cane sugar refiner in the world. **OVERVIEW** The Associate Quality Systems...

  • Manager Systems Support

    2 days ago

    Toronto, Canada Rogers Communications Full time

    We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of...