Systems Administrator/ops Support Specialist

5 months ago


Toronto, Canada Dawn InfoTek Inc. Full time

**Dawn InfoTek Inc.** is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients.

We are currently seeking competent individuals to fulfill the role of **Systems Administrator/Operations Support Specialist - Intemidiate **to join our dynamic team to work at our client.
- Contract Duration: 12 months_
- 3 days in a week_

**Responsibilities**:

- Provide daily ongoing first point of contact support to clients through the Footprint ticketing system or other mechanism
- Prioritize regularly scheduled support activities along with urgent, often unscheduled support requests with a high level of responsiveness and time sensitivity
- Liaison between users and other team members including Database Administrators (DBA’s), System Administrators, Network Administrators, Privacy and Security Specialists, and Software Subject Matter Experts
- Triage Footprints tickets to Subject Matter experts for resolution Ensuring all tickets are accurately categorized for reporting purposes
- Identify connectivity defects and assist in trouble shooting root cause
- Follow all established Service Management processes, and identify opportunities for improvement.

**Experience and Skill Set Requirements**

**Public Sector Experience**
- 2+ years of experience working in the healthcare industry

**Technical Skills**
- 2+ years of experience providing technical support at Tier 1
- Technical certifications: A+, ITIL Foundation Certification, or equivalent ITIL experience
- Technical knowledge of Windows and Linux servers and operating systems, and technology infrastructure
- Knowledge and Skills/Experience of Microsoft great Plains 2016, Quadrant Workforce, BSSI Health Financial Management Module, Citrix, AD account creation

**Technical Skills**
- Knowledge of Service Management Processes with 2+ years’ experience in supporting remote clients. Experience triaging tickets, prioritizing, categorizing and handling service requests, incidents and problem tickets

**Management and Communication Skills**
- Proven track record for building strong working relationships
- Strong interpersonal, and verbal and written communication skills
- Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
- Excellent analytical, problem-solving and decision-making skills
- A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines

**Must Haves**:

- 2+ years of experience providing technical support at Tier 1
- Technical certifications: A+, ITIL Foundation Certification, or equivalent ITIL experience
- Technical knowledge of Windows and Linux servers and operating systems, and technology infrastructure
- Knowledge and Skills/Experience of Microsoft great Plains 2016, Quadrant Workforce, BSSI Health Financial Management Module, Citrix, AD account creation

**Job Type**: Fixed term contract
Contract length: 24 months

**Salary**: From $35.00 per hour

Schedule:

- Monday to Friday

**Experience**:

- providing technical support at Tier 1: 2 years (required)
- healthcare industry: 2 years (preferred)
- certifications: A+, ITIL Foundation Certification or ITIL: 1 year (required)

Work Location: Hybrid remote in Toronto, ON M5S 2S3



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