user support technician
3 months ago
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 40 hours per week
- Education:
- Expérience: Education
- Bachelor's degreeWork setting
- Telecommunications industry
- Private company, corporation or industry
- Office buildingTasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Manage incidentsWork conditions and physical capabilities
- SittingPersonal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Organized
- Team player
- Ability to multitask
- Time managementScreening questions
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
- What is your current field of study?
- What is your current level of study?Experience
- 2 years to less than 3 yearsHealth benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefitsFinancial benefits
- Group insurance benefits
- Registered Retirement Savings Plan (RRSP)Long term benefits
- Maternity and parental benefitsOther benefits
- Free parking available
- Learning/training paid by employer
- Paid time off (volunteering or personal days)
- Wellness program
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