User Support Technician Ecs Electrical Cable Supply

4 months ago

Richmond, Canada Electrical & Automation Industry Careers Full time

ECS is a proud Platinum Member of Canada's Best Managed Companies and is ISO 9001:2015 certified.

**ECS Core Values**
- Hire and retain the most qualified individuals.
- Ensure continuous training for all employees.
- Create a safe, satisfying and rewarding environment for our employees by encouraging initiative, teamwork and pride in the achievement of our business objectives.
- Create consistent, sustainable and profitable growth through customer, vendor and employee relationships built on service excellence, honesty and integrity.
- Develop enhanced customer services throughout advancements.

**Responsibilities**:
**Technical Support & Troubleshooting**
- Support and troubleshoot the RingCentral Phone System by responding to and resolving technical issues to ensure smooth communication flow.
- Provide user support for Salesforce, assisting with performance and access issues while troubleshooting bugs and addressing any system-related problems.

**System Maintenance & Application Support**
- Create IT instructions and guidelines via SharePoint to aid users in navigating systems and provide clear troubleshooting procedures.
- Manage IT equipment purchasing and vendor relations, ensuring systems are set up efficiently for testing and general operations.

**General IT Support & Documentation**
- Monitor and maintain overall IT infrastructure, providing day-to-day technical support and identifying potential issues before they escalate.
- Document IT processes and policies, including troubleshooting steps and system configurations, ensuring accurate records for future reference.
- Participate in warehouse activities and support cycle counts as required, assisting with technical aspects of inventory management systems.

**Required Qualifications and Experience**:

- Excellent verbal and written communication skills in English
- Two year minimum direct experience as an end-user support technician
- Profiency in Microsoft Word, Outlook, Excel, and Teams is a must
- Strong knowledge of Windows and macOS operating systems
- Experience with troubleshooting hardware issues (e.g., desktops, laptops, printers, mobile devices)
- Ability to work independently and manage multiple priorities
- Experience with RingCentral and Salesforce is an asset
- Being an unbiased person who values diversity, inclusion and equality.
- Enthusiastic, with a cheerful outlook and the ability to perform as a collaborator.
- Outstanding interpersonal/communication skills, adaptable and with excellent problem-solving capabilities.
- A bachelor’s degree in computer science or equivalent is required.
- Relevant IT support certification is an asset.

**What ECS Offers**:

- Comprehensive Dental Care
- Extended Health Care
- Vision Care
- RRSP with employer match after one year
- On-site parking
- Employee Assistance Program

**This job is Full-Time with a salary range of $65,000.00 to $70,000.

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