IT Support Technician

1 month ago


Richmond, Canada Shearwater Research Full time

**Job Posting: IT Support Technician**:
**Job Summary**

The **IT Support Technician** **provides essential IT support to all Shearwater employees and maintains IT infrastructure to ensure efficient, secure, and reliable IT services across the organization.

**Key Responsibilities**

**User Workstation Management**
- Maintain consistent software versions on all user workstations.
- Manage standard configurations for various departments (sales, purchasing, accounting, etc.).
- Minimize user downtime and maintain inventory of computer assets.
- Ensure appropriate antivirus software on all workstations.
- Oversee meeting room systems for ease of use.

**IT Security Management**
- Develop and implement a comprehensive IT security plan with management approval.
- Oversee employee onboarding and offboarding processes.
- Monitor logging systems for security breaches and manage network vulnerabilities.
- Administer website-related certificates.

**Office 365 Administration and Support**
- Manage user permissions and configurations for SharePoint and Teams.
- Provide general support across the Office 365 suite.

**Jira Administration**
- Collaborate with stakeholders to set up and maintain Jira projects.
- Manage workflows, permissions, and automations in Jira.
- Train users on filters and navigation within Jira.

**Microsoft Dynamics Business Central**
- General ERP knowledge and ability to manage user permissions and permission sets.

**Training and IT Solutions**
- Provide ad-hoc training to end users on core products.
- Identify and implement IT solutions for business challenges.

**Continuous Improvement**
- Maximize IT benefits and minimize unnecessary user actions.
- Maintain personal work priorities with management input.
- Stay informed of emerging threats and security best practices.

**Networking, Access, and Telephony Management**
- Administer company network, including switches, routers, and firewalls.
- Manage printers, employee key card access, and PBX phone system.
- Perform server maintenance and provide telephony system support.

**Key Tools**
- Microsoft Office 365 Suite: Excel, Word, PowerPoint, Outlook, SharePoint
- Microsoft Dynamics Business Central
- Microsoft Intune
- Microsoft Entra
- Atlassian Jira
- Operating Systems:

- Microsoft Windows (Server 2012, 2019; Windows 10 and 11)
- Mac OS

**You'll be a great addition to our team if you are**:

- An experienced diver
- Contribute to organization beyond core requirements.
- Top-notch interpersonal and teamwork skills with strong customer service orientation.
- Demonstrates a growth mindset, staying curious, continuously learning, and embracing challenges.
- Be proactive in identifying and implementing long-term solutions.
- Openly discuss and communicate potential solutions.
- Demonstrate a strong ability to self-start and adapt to new skills.
- Maintain a strong onsite presence to provide hands-on support as needed.

**Career Band 1: $41,600-$70,000**

**Benefits**

These are some of the benefits Shearwater employees enjoy:

- Flex time and Hybrid work site arrangements for most professional staff
- Company paid Life, AD&D, Dental, Extended Health, EAP Plan + Health Spending Account
- Competitive vacation allowance
- Group RSP with company matching contributions
- 5 personal days per calendar year (paid out if not used)
- Diving - open water ticket, dry suit and advanced training company paid
- Bonuses based on successful annual financial performance of the company

**Ready to dive deeper? To apply, please submit your cover letter and resume on **Indeed**.



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