Client service supervisor

4 weeks ago


Barrie, Canada Image Dental Laboratory Full time
  • Work Term: Permanent
  • Work Language: English
  • Hours: 39.75 hours per week
  • Education: College/CEGEP
  • Experience: 5 years or more
  • Office management and supervision
  • or equivalent experienceWork site environment
  • BusinessWork setting
  • Relocation costs not covered by employer
  • Supervision
  • Private sector
  • Commercial dental laboratoryTasks
  • Co-ordinate activities with other work units or departments
  • Establish work schedules and procedures
  • Examine and verify the accuracy of work
  • Identify workers' training needs
  • Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
  • Train staff/workers in job duties, safety procedures and company policies
  • Conduct performance reviews
  • Perform same duties as workers supervised
  • Recruit and hire staff
  • Co-ordinate, assign and review work
  • Address customers' complaints or concerns
  • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
  • Arrange for refunds and credits
  • Answer clients' inquiries and provide information
  • Answer inquiries and provide information to customers
  • Perform general office dutiesSupervision
  • Customer service clerk
  • 5-10 peopleComputer and technology knowledge
  • MS OfficeArea of work experience
  • Quality assurance or controlWork conditions and physical capabilities
  • Attention to detail
  • Fast-paced environment
  • Tight deadlinesPersonal suitability
  • Accurate
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Interpersonal awareness
  • Judgement
  • Organized
  • Reliability
  • Team player
  • Ability to multitask
  • Punctuality
  • Quick learnerScreening questions
  • Are you currently legally able to work in Canada?
  • Do you have previous experience in this field of employment?Health benefits
  • Dental plan
  • Health care planFinancial benefits
  • Group insurance benefits
  • Life insurance
  • Pension planOther benefits
  • Free parking available
  • Learning/training paid by employer
  • Other benefits
  • Paid time off (volunteering or personal days)
  • Parking available
  • Travel insurance


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