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Client Service Supervisor

2 months ago

Barrie, Ontario, Canada Image Dental Laboratory Full time
About the Role

We are seeking a highly skilled and experienced Client Service Supervisor to join our team at Image Dental Laboratory. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our office and ensuring that our clients receive exceptional service.

Key Responsibilities
  • Office Management: Co-ordinate activities with other work units or departments, establish work schedules and procedures, and examine and verify the accuracy of work.
  • Supervision: Supervise a team of 5-10 customer service clerks, provide technical advice, and recommend measures to improve productivity and product quality.
  • Training and Development: Identify workers' training needs, train staff in job duties, safety procedures, and company policies, and conduct performance reviews.
  • Customer Service: Address customers' complaints or concerns, arrange for refunds and credits, and answer clients' inquiries and provide information.
  • Administrative Tasks: Perform general office duties, including data entry, filing, and record-keeping.
Requirements
  • Education: College/CEGEP diploma or equivalent.
  • Experience: 5 years or more of experience in office management or a related field.
  • Skills: Excellent communication and interpersonal skills, ability to multitask, and strong organizational and time management skills.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including dental and health care plans, group insurance benefits, and a pension plan.
  • Opportunities for Growth: Opportunities for professional growth and development, including training and education programs.
  • Collaborative Work Environment: A collaborative and dynamic work environment with a team of experienced professionals.