Client Services Supervisor

3 weeks ago

Barrie, Canada Kinark Child & Family Services Full time

**Kinark Child and Family Services has a rich 50-year history serving children and youth through a wide range of evidence-based mental health services that include individual, family, and group counselling. We are on a mission to help children and youth with complex needs achieve better life outcomes with a broader vision of a healthy future for Ontario’s children and youth. We have a passionate team of over 700 staff serving more than 9,000 children and youth each year in our three program streams - Community-Based Child and Youth Mental Health, Autism, and Forensic Mental Health.**

**Our people are the heartbeat of our organization where ‘Holding children and youth at the centre of all that we do’ is only one of the values that guides our work.**

**In support of our journey towards being an employer of choice in our sectors, our staff is engaged for feedback to identify and support improvements, big and small, to enhance the employee experience.**

**If you have a passion for making a difference in the lives of children and youth with complex needs and want to be part of the mission we are onCome join our team**

**What we offer**:

- Competitive salary, comprehensive health and dental benefits, and other employment perks
- Flexible work arrangement supporting employee work life balance
- Employer Matching Defined Contribution Pension Plan up to 6%
- Employee Wellness Program
- Extensive Educational and Training Opportunities and Supports
- Supportive work environment with regular Supervision and Feedback
- Renowned Accredited Clinical Programs
- Hybrid Work and Compressed Work Week Programs

Reporting to the Clinical Services Manager, the **Permanent Full-time** **Client Services Supervisor **will be responsible for providing clinical, and quality improvement support as well as implementation of agency policies, procedures and initiatives to programs in Simcoe region. The Client Services Supervisor will be a member of the Simcoe management team.

Our standard terms and conditions of employment include a work arrangement of being in the office 5 days a week. Kinark has recently introduced a new benefit that gives employees the opportunity to work their role in a hybrid or fully remote arrangement, as assessed for their position, for those who wish to opt-in for this benefit. **This role has been positionally assessed in the ‘Roamer’ classification, defined as 3 days in office per week and as eligible for a Compressed Work Week.**

**Duties & Responsibilities (are not limited to)**:

- Clinical Supervision: ensure all clinical services provided are compliant with the organization’s clinical practices, policies/procedures, legislation, licensing and regulatory requirements by having interactions with staff regarding assessing and/or providing clinical needs and treatment plans, reviewing and/or approving clinical documentation and providing consultation and development of clinical skills to employees.
- Coach staff to develop clinical competency in CBT through regular supervision based on collaboratively identified goals, tape review and provide feedback using the Competency Based Supervision Model (CBSM) framework
- Coordinate, support and communicate with other Client Services Supervisors, Live-In Treatment, Day Treatment, Psychiatry, Psychology and Nursing.
- Recruitment, hiring, onboarding and evaluation of Master’s level clinical therapists.
- Support the implementation and evaluation of program quality frameworks.
- Implementation, maintenance and evaluation agency policies, procedures and new initiatives.
- Monitor and ensure staff are trained as required.
- May maintain a caseload of one or two clients using CBT or DBT therapy modalities; and will actively participate in receiving feedback on their clinical skills through the CBSM framework and/or DBT consultation meetings
- Provide back-up coverage for other Client Services Supervisors as needed.
- Provide 24/7 on-call support to Live-In Treatment program for one-week periods throughout the year (lieu time compensation provided).
- Liaises with relevant community stakeholders and maintains ongoing contact with community partners.
- Maintain collaborative working relationships with colleagues to ensure efficiency of services

**Qualifications**:

- A Master’s Degree in Social Work or a Health-Related Discipline with a minimum of 2-5 years relevant experience is preferred.
- Must be registered and in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW), or the College of Registered Psychotherapists of Ontario (CRPO) or other regulatory college as applicable.
- Must be eligible and able to perform Psychotherapy as defined under the act.
- A minimum of 2-5 years relevant experience working in a mental health setting, is required
- Previous leadership experience will be considered an asset.
- Demonstrated expertise in understanding the importance of child/family assessment, family, group and in

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