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Client Relations Supervisor

3 months ago

Barrie, Ontario, Canada Image Dental Laboratory Full time
Job Overview

The Client Service Supervisor plays a crucial role in ensuring the smooth operation of customer service activities within the organization. This position is essential for maintaining high standards of service and client satisfaction.

Employment Details
  • Employment Duration: Permanent
  • Working Language: English
  • Weekly Hours: 39.75 hours
Educational Requirements

Candidates should possess a college, CEGEP, or equivalent non-university certificate or diploma from a program lasting 1 to 2 years.

Work Environment

This role is situated in a business setting, and candidates should be aware that relocation costs are not covered by the employer.

Key Responsibilities
  • Coordinate activities across various departments to ensure efficient operations.
  • Establish work schedules and procedures to optimize productivity.
  • Examine and verify the accuracy of work performed by team members.
  • Identify training needs for staff and facilitate their development.
  • Resolve workplace issues, provide technical guidance, and recommend improvements to enhance productivity and quality.
  • Conduct training for staff on job responsibilities, safety protocols, and company policies.
  • Perform performance evaluations for team members.
  • Handle recruitment and hiring processes for new staff.
  • Assign and review work tasks among team members.
  • Address and resolve customer complaints and concerns effectively.
  • Gather and analyze relevant information to assess client feedback and inquiries.
  • Manage refunds and credits as necessary.
  • Respond to client inquiries and provide accurate information.
  • Perform general office duties as required.
  • Receive and document complaints for further action.
Technical Skills

Proficiency in MS Office is required, along with familiarity with dental terminology.

Experience Requirements

Experience in quality assurance or control is preferred, though not mandatory.

Work Conditions
  • Attention to detail is essential.
  • Ability to thrive in a fast-paced environment with tight deadlines.
Personal Attributes
  • Strong client focus and dependability.
  • Excellent interpersonal and communication skills.
  • Organized and reliable team player.
  • Ability to multitask and learn quickly.
Screening Questions
  • Are you legally authorized to work in Canada?
  • Do you have prior experience in this field?
Benefits
  • Health Benefits: Dental and health care plans available.
  • Financial Benefits: Group insurance, life insurance, and pension plans offered.
  • Other Benefits: Free parking, employer-paid training, and paid time off for volunteering or personal days.