Operations Manager

2 weeks ago

Toronto, Canada Equest Full time
Who We Are

Did you know 85% of all textiles end up in a landfill despite 95% being fully recyclable? Currently, there are approximately 500 million pounds of textiles sitting in Canadian landfills. Textile puts tremendous strain on our environment. Recycling Rewards is an innovative collection service that serves as the important link between those wishing to part with unwanted, reusable goods and those in need of them. Recycling Rewards is a for-profit Canadian recycling company operating in the province of Ontario. Established in 2005, we have been setting the standard in the recycling industry for the collection and recycling of clothing, toys, books, small appliances, and other unwanted items. We are proud to promote a greener earth by providing quick and easy solutions to textile recycling while supporting charities. We believe "Recycle + Reuse = Rewards".

At Recycling Rewards, you'll be serving the community by helping them lead a more sustainable lifestyle. A place with unlimited opportunities to learn and grow while unleashing your highest potential each day. You'll be part of a "people and customer first" culture; a workplace that is fun, fast paced, collaborative, diverse and inclusive. We provide a productive work environment, where every perspective is valued. Recycling Rewards also takes a holistic approach for providing great benefits and rewarding employees.

Who You Are

The ideal candidate is proactive, agile, and business savvy individual who is committed to getting better everyday. You are a passionate influencer with strong communication skills, who is open to giving and receiving feedback. You are customer-centric with an ability to act as a mentor amongst your peers. Of course, you also deliver consistent results by aligning yourself with Recycling Rewards' values.

The Role

As an Operations Manager, you are at the forefront of ensuring the seamless functioning of the organization. Your role involves overseeing day-to-day operations, implementing efficient processes, and managing resources to optimize productivity. Collaborating with various departments, you identify areas for improvement and implement strategies to enhance operational efficiency. From budget management to personnel coordination, your responsibilities span a wide spectrum, aiming to achieve organizational objectives and maintain high standards of performance. Your leadership and strategic vision play a pivotal role in fostering a positive work environment and contributing to the overall success of the company.

Duties and Responsibilities

Leadership

  • Responsible for overseeing the delivery of inventory, collection bin operations and logistics of Recycling Rewards.
  • Work with Director of operation to develop cost -reducing strategies and improvements for efficiency.
  • Oversee and manage logistics processes, collection bin budgets, delivery of inventory, Warehouse process improvement.
  • Facilitate the training of new drivers related to logistics route, pickup locations, and product collection.
  • Responsible for maintaining the staffing levels by selection, hiring and onboarding of drivers and supervisors.

Departmental Responsibilities

  • Work with the Fleet Manager and Warehouse lead focusing on collection of products from bins, Partners.
  • Work with fleet Manager / Dispatch ensure proper collection of products is administered for all collection bin locations across the province.
  • Collaborate with the Director of Logistics and Business Development Manager to resolve complaints from property manager related to collection bin maintenance.
  • Manage and channel all administrative and operational issues such as truck documentation, traffic violations, vehicle malfunction and inspection report daily logs.
  • Monitor and review daily logistics route executions, runs analysis from (Route4Me) to optimize the route and to bring efficiencies.
  • Review, monitor and approve all expenses pertaining to logistics operation for vehicles.
  • Provide operational updates to logistics team by conducting regular scheduled meetings.
  • Manage quality control requirements pertaining to vehicle check, trucks maintenance, and other logistics reports.
  • Responsible for planning overall inventory management to Talize stores and third-party buyers.
  • Plan and forecast product poundage to ensure Talize stores are stocked up with enough product.
  • Manage and oversee all service level agreements between Talize stores and recycling rewards are met related to on time deliveries and staffing levels.
  • Responsible for tracking daily key performance indicators (KPI) and run daily inventory report.
  • Maintain inventory quotas on daily, weekly, and monthly basis to ensure proper level of inventory is maintained in Talize stores.
  • Responsible for quality control and tracking of all recycling Rewards operations.
  • Oversee that proper trailer allocation of products is done within all Talize stores.
  • Act as a backup to Fleet Manager / Warehouse Lead in managing the supply of product, coordinate with leasing companies and repair shops to ensure service or replacement of company vehicles and trucks.
  • Work closely with Fleet Manager and act as a backup for logistics operations as and when needed.
  • Update the warehouse team with any organizational or departmental changes by conducting regular scheduled meetings.

Employee Relations

  • Responsible for performance management and coaching of employees to ensure proper job standards are followed.
  • Provide direction to the employees regarding policies and procedures of the organization.
  • Monitor and document all policy infractions and report it to the Human Resources for further action.
  • Motivate and coach employees consistently for their work and provide recognition.

Health and Safety

  • Ensure warehouse and all vehicles used for collection of products, are clean and maintained as per Health and Safety standards.
  • Oversee and ensure all Health and safety protocols are followed by employees while performing their duties such as wearing of safety boots, use of handsfree phone and safe driving.
  • Manage all workplace incidents, accidents and report them to WSIB and Human Resources in a timely manner.
  • Monitor and report any internal or external theft by following company guidelines.
  • Ensure to conduct monthly Health & Safety meetings and audits.

Other Duties

  • Comply with all federal and provincial rules and regulations when maintaining the logistics of the organization.
  • Comply with Ministry of Transportation to ensure all necessary requirements are completed by the Logistics team.
  • Collaborate with leaders cross functionally across the organization to identify and leverage opportunities.

Core Competencies

  • Leadership: inspiring and guiding a team to achieve objectives and motivating individuals to perform at their best.
  • Conflict Resolution: the capacity to manage and resolve conflicts within the team or organization.
  • Decision-Making: making informed decisions by considering various factors and potential consequences.
  • Strategic Thinking: developing and executing plans to achieve long-term organizational goals.
  • Project Management: effectively planning, executing, and monitoring projects to ensure they are completed on time and within budget.
  • Delegation: assigning tasks and responsibilities to team members based on .their strengths and skills.
  • Coaching and Mentoring: helping team members develop their skills and reach their full potential.
  • Performance Management: providing constructive feedback, setting goals, and evaluating employee performance.
  • Financial Acumen: understanding financial statements, budgets, and financial performance metrics.
  • Change Management: guiding teams through organizational changes and helping them adapt to new processes or strategies.

Education, Experience and Requirements

  • 5+years of experience working as a logistics manager or a senior supervisory in a similar capacity.
  • 5+years of experience leading a team.
  • High School or equivalent.
  • Good knowledge of Microsoft office.


Physical Requirements and Work Environment

  • Ability to work and drive-in extreme weather conditions.
  • Sitting for long periods of time in a vehicle or office.
  • Ability to stand for a long period of time.
  • Interaction with customers, buyer, and employees on daily basis.

Recycling Rewards is an equal opportunity employer and is committed to fostering an inclusive and accessible environment, where all Team Members and customers feel valued, respected, and supported. We thank you for your interest in employment opportunities at Recycling Rewards. Please note, only the candidates who are selected for an interview will be contacted. Recycling Rewards welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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